Advantage Center Wound Care Clinic Specialist - San Antonio, Tx

• Conducting in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria.
• Reviewing and analyze payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria.
• Building support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
• Verify third party payer benefits and eligibility (online or telephonically).
• Participating in any and all reasonable work activities as may be deemed suitable and assigned by management.
• Demonstration of complete knowledge of the 3M ordering process which includes understanding of 4 major departments within the Advantage Center.
• Utilizing independent problem-solving skills to develop streamlined processes to limit contact with Wound Care Clinics while staying within the confines of 3M process and procedure rules.
• Analyzing and prioritize orders based on initial assessment of documentation and customer and/or business urgency.
• Calling Wound Care Clinics or field personnel to obtain missing documentation required for placement and/or billing.
• Acting as a resource for Sales and other cross functional departments to provide order status and any other information.
• Providing a high level of customer service in a competitive market.

• Three (3) years healthcare experience in a private, public, government, or military environment
• High school diploma/GED or higher (completed and verified prior to start)

• Problem-solving skills
• Demonstrated ability to work in a team environment, as well as, independently
• Deal with all employees and external business contacts while conveying a positive, service-oriented attitude
• Intermediate experience with Microsoft Office applications including Word, Excel and email

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.