Outpatient Clinic Healthcare Administrator: Multi-Specialty And Primary Care

The Department/ Regional Administrator position is the administrative leader and senior management consultant to the Department Chair. Primary responsibilities for this position are to generate, manage, and interpret strategic information, provide financial management and accountability for all Department resources, and to provide administrative infrastructure for providers, faculty, and staff. The Department/ Regional Administrator position has oversight that covers each of the Department's primary missions of patient care, academic, and research. This position is responsible for all administrative operations of the Department including finance, research, and administration. Additionally, the Department / Regional Administrator position provides direction to improve practice services to ensure an exceptional patient experience for our patients.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
Primary Job Responsibilities
Job responsibilities labeled (EF) capture those duties that are essential functions of the job.
PEOPLE - 25%

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)
• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)
• Works with Department Chairman and Division Chiefs on faculty recruitment, promotion and credentialing, and practice plan administration. (EF)
• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF)
• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)
• Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior professional staff. (EF)

SERVICE - 25%

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)
• Leads targeted, recurring communication plans to ensure effective project and process improvement implementation and follow-up. (EF)

QUALITY/SAFETY - 25%

• Proactively develops, proposes, advocates through the appropriate decision-making channels, and implements process improvements for high-priority, high-risk, high-volume, and major activities. (EF)
• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF)
• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)

FINANCE - 15%

• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
• Provides the planning, budgeting, and accounting functions for operating capital, analytically reviewing financial reports and records and initiating corrective action in coordination PO leadership. (EF)
• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)
• Effectively oversees operation of all billing and collections operations in the Department. Ensures charges are effectively captured, accurately coded, and appropriately documented. (EF)

GROWTH/INNOVATION - 10%

• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. (EF)
• Provides proven innovation and initiative to anticipate, develop, and implement new procedures, processes, and best practices. (EF)
• Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP. (EF)
• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Our facility reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION REQUIREMENTS

• Master's degree in business, healthcare, or closely related field

Experience Requirements

• Seven (7) years progressively responsible experience in administrative management, to include proficiency in budgeting, grants and contracts, clinical administration, personnel supervision, and space and facilities management

Certifications, Licenses And Registrations Required

• Fellow of the American College of Healthcare Executives (FASCHE) preferred

Skills and Certifications [note: bold skills and certification are required]
Seven years in outpatient/ clinical management
Seven years of people management
Compensation
Base Salary - USD $147,000 to $180,000
Full-time
Benefits - Full
Relocation Assistance Available - Possible for ideal candidate
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed – No
Candidate Details
7+ to 10 years experience
Seniority Level - Director
Management Experience Required - Yes
Minimum Education - Master's Degree
Willingness to Travel – Occasionally
Security Clearance Required: No
Visa Candidate Considered: No
Screening Questions
Does this candidate have a Master's degree?
Does this candidate have at least 7 years in an outpatient/ clinic/ physician practice setting?
Does this candidate have at least 7 years of people management?
Does this candidate have experience managing a practice of at least 50 physicians?
Our Ideal Candidate
A seasoned leadership candidate with proven records in an outpatient setting.
Ideal candidate has experience working with at least 50 physicians and have experience in physician recruitment and onboarding.
Salary: $ 147,000.00 180,000.00 Per Year