Administrative Review Manager Jobs

Are you eager to make a meaningful impact on the lives of individuals with intellectual and developmental disabilities? The Department of Developmental Services (DDS) seeks a dedicated and responsible Regional Administrative Review Manager to join our dynamic team. In this crucial role, you will oversee, support, and engage in the investigative process of abuse, neglect, and mistreatment allegations concerning DDS service recipients.

At DDS, our Area, and Regional Offices handle investigations of abuse, mistreatment, and neglect of individuals with intellectual disabilities. With 5,000 cases processed annually, we conduct 1,400 formal investigations that uphold our commitment to justice and accountability. Our passionate team, including Program Monitors and ABI Risk Managers, diligently develops action plans based on findings while field staff meticulously reviews approximately 1,400 complaints. Our thorough evaluation of 1,300 "dismissal" cases ensures no stone is left unturned when serving our community.

If you're driven by the desire to make a real difference in this field, we invite you to apply for the Regional Administrative Review Manager position at DDS. Together, let's create an inclusive and supportive community for those who need it most. Join our dedicated team today and be a part of something truly rewarding!

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Perform administrative reviews to ensure compliance and adherence to established protocols.

• Produce comprehensive action plans for investigations.

• Monitor the CRT process conducted by DDS field staff, ensuring completion within specified timelines and maintaining high-quality standards.

• Facilitate regular meetings with Program Monitors and other stakeholders to foster collaboration and effective problem-solving.

• Assess trends and patterns emerging from monitoring activities, reporting findings to the Regional Director for process improvement.

• Monitor the Incident Management system in the Home and Community Service Information System (HCSIS) for accurate and timely data entry.

• Act as a liaison between the Area Office, DDS Investigations Unit, and Disabled Persons Protection Commission (DPPC) investigations unit, ensuring efficient communication and coordination.

• Complete the request for reconsideration of administrative reviews in collaboration with DDS Senior Investigator.

• Serve as a valuable resource for DDS area offices and staff, providing necessary training and support.

• Contribute to the Regional Mortality Review Committee, engaging in critical discussions to improve services and outcomes.

• Undertake additional duties as requested by your supervisor or Regional Director to support the organization's objectives.

Preferred Qualifications

• Five (5) years of human services experience, demonstrating practical expertise and a comprehensive understanding of the field.

• Bachelors degree preferably in Human Services.

• Proven highly effective organizational skills.

• Strong ability to interact professionally and appropriately with diverse individuals, both in an office environment and in the field.

• Exceptional verbal and writing skills, enabling clear and concise communication with various stakeholders.

• Proficiency in data management and Microsoft Excel.

• In-depth knowledge of DDS management hierarchy and functionality, optimizing navigation within the organization.

• Demonstrated tact and diplomacy when communicating with DDS employees, Provider Agency Staff, family members of DDS clients, and other business contacts.

• Capacity to proficiently navigate through the HCSIS web base, including generating reports to extract essential information.

• Well-honed conflict resolution skills, ensuring effective resolution of challenges and fostering positive working relationships.

About the Department of Developmental Services

To Apply: Please upload a cover letter and resume for the Administrative Review Manager requisition.

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!