Accounts Receivable Supervisor Jobs

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

• This could be a US based virtual role for the right candidate.

Under supervision of the Accounts Receivable Manager, responsible for supervision of A/R collectors and ensuring Accounts Receivable aging metrics are met. Manages work flow within the team ensures policy and practice are adhere to; responsible for providing solutions, best practices and guidance for the collections of the past due and AR inquiries. Provides leadership, training, guidance, feedback and HR related activity to the AR Team. Responsible for associate relations functions including hiring, performance management, developmental, training and termination. Monitors the activities of the AR associates to ensure proper and consistent compliance with company approved credit and collection policies and procedures. Assures team is delivering the highest level of customer service and professionalism to internal/external customers.

• Create, update, review and validate training manuals / job aids to properly record the handling of an account, tasks, process, etc.
• Continues review and monitoring of the Daily Aging to discuss risk and challenges with associates to ensure proper handling of the problem and AR metrics are being met
• Proper handling and resolution of escalations from internal / external stakeholders and avoid from getting escalated to Manager and Sr Lead Team
• Responsible for review and writing up for approval by A/R Manager or Director all workouts, notes, write offs, refunds, cases, demand letters, etc.
• Partner with internal / external stakeholders to properly address issues, escalations, and fully understand the root cause for proper resolution
• Partner with peers to discuss the daily shared tasks or any other AR tasks such as but not limited to monitoring & maintaining various mailboxes, account maintenance, generating Payoff Letters, Good Standing Letter according to AR & Collection Policy, etc
• Discuss performance challenges with HR (if applicable), the team and provide effective feedback and development plan
• Works with associates on how to properly settle disputes, delinquency, credits on accounts, confirm the root cause and have a solid collection plan
• Works closely with various departments to ensure customers’ expectations are met
• Conduct monthly, mid-year and annual reviews with associates
• Keep the team informed of any updates, changes or notifications as well as provide support and guidance during changes, new processes, etc.
• Responsible for identifying risk accounts by analyzing account's credit limit, terms, payment history, credit report, account setup to confirm proper alignment and develop solid collection plans to minimize risk such as but not limited to confirmation of Elevate, Elevate hold, demand letters, short term paybacks (if applicable), online search, outside collections, etc.
• Discuss and Address areas for improvement or record performance issues
• Keep the team engaged, motivated and build rapport by providing positive feedback and team engagement activities, trainings, etc.
• Responsible for monitoring, record and track team's assigned tasks and performance
• Review current processes and identify areas for process improvements thru automation, reporting, etc. to create bandwidth

What your background should look like

• Prefer someone with 2 years of experience dealing with high deduction type customers
• Knowledge of Microsoft Word, PowerPoint and extensive knowledge of Excel
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations obtained through completion of a minimum of four-year bachelor’s degree program or equivalent combination of experience and education
• Strong Leadership Skills
• Familiarity with Credit and Collections operations procedures, including reconciliation of AR activity and dispute resolution
• Must be able to direct and inspect performance of the subordinates
• Requires 4 years directly related and progressively responsible experience
• Able to work in a fast paced, high stress, constantly changing environment
• Strong organizational skills; attention to detail
• Must have strong analytical skills
• Familiar with resolving customer with high volume of deduction
• Strong Interpersonal Skills
• Ability to communicate effectively both orally and in writing

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned