Accounts Receivable & Collections Specialist

Position Description
The Accounts Receivable Specialist is responsible for the collection of customer accounts at Carl Zeiss Inc, located in White Plains NY, providing prompt and accurate support to customers, sales/reps team and management. The position involves the handling of customer questions with billings/payments, the processing of daily and/or month-end account reconciliations and the cash application of payments to customer's account from credit cards.
Position Responsibilities

• Estimate reserve requirements for bad debt write off in collaboration with AR Shared Services. Liaise with General Ledger team to record the necessary journal entries at year-end.
• Contact customer immediately after the invoice is past due, and as the invoice enters each stage of delinquency (60 days past due, 90 days past due, 120 days past due) to fully recover payment on the past due invoice. Record all previous correspondence in SAP and follow up through emails or calls in accordance with the collection communication guidelines.
• Responsible for the full AR cycle from the processing of payment transactions (i.e., processing of credit card payment), the payment reminders (i.e., phone cash collection, check credit information), and the management of debtor accounts (i.e., answer customer queries regarding pricing or billing.)
• Continuously work with Sales, Customer Care to promptly resolve customer discrepancy claims or non-payment issues. Assist Customer Care department regarding orders on hold and credit cards issues. Proactively research and reconcile chargeback, deductions, and price differences. Send invoices to customers as requested as well as assist them via email request.
• Responsible for month-end activities such as FEBA customer account clearing, account clean-up and reconciliation. Prepare various month-end reports such as AR ageing schedule and send monthly statements to customers.
• Independently manage a ~$15M Accounts Receivable portfolio, ensuring that customer satisfaction is achieved, while improving cash flow by minimizing past due receivables.
• Serve as a "go to" contact for customer queries. Coordinate internally with Sales Order Representatives /Customer Services to resolve issues with customers' accounts for all invoices, billing, or cash applications.

Job Requirements

• Professional/commercial collection and Cash applications experience preferred
• Fluent in English and French
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• AA degree in Finance or Business, preferred.
• PC or data entry experience required, with Excel and Word knowledge.
• SAP/CRM experience a plus
• Accounting background preferred.
• Must have the ability to define and solve problems.
• Excellent verbal and written communication skills required.
• Minimum 3 years of experience in Collections, Prefer 5 years of experience.

The annual pay range for this position is $52,100 - $65,100
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
Your ZEISS Recruiting Team:
Maria Khalil