Accounts Receivable, Collections Administrator

Almstead Tree and Shrub Care is a second-generation, family-owned arboriculture firm that has been offering environmentally conscious services in the NY, NJ, and CT tri-state area since 1964. We offer generous compensation, year-round work, paid time off, health and retirement benefits, inclusive company culture and so much more!
Our Collections Administrator is responsible for working with our residential and commercial clients to collect our receivables in a timely manner and to maintain a good working relationship with them so that we can meet the company's overall credit and collections goals and objectives while delivering high quality satisfactory care.
Responsibilities

• Posting customer payments and submitting daily cash receipts to CEO.
• Following up on correction actions to ensure timely resolution and satisfaction.
• Database management to ensure all collection efforts are documented and tracked.
• Resolves client-billing problems (ex. reconciliations) and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Ensures ETF are accounted for and has oversight to ensure timely posting of payments and may engage in overflow of such posting.
• Sending out monthly aging statement, collection letters to clients.
• Assisting with organizing the data on commercial budget accounts and update as payments come in.
• Conflict management and resolution working with sales, admin, operation and management teams.
• Create spreadsheets of accounts and their financial status.
• Ensuring and auditing oversight with sales and admin. teams of qualifying clients, courtesy phone calls, deposits and adherence to company policy to ensure a collection issue is ideally avoided to begin with.
• Relays to the OM any and all accounts that need to be written off to bad debt and/or prepares documentation for credit or debit memo applied as agreed and approved.
• Making outbound collection calls and email contacts in a professional manner while keeping and improving customer relations.
• Sending final demand letters and notifying sales and admins of financial holds on customer accounts to stop service for non-payment.
• Oversees and assists with the cleanup of unapplied receipts, short paid invoices and Charge Backs.
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
• Assists with invoicing as needed.

Requirements

• Proficiency in Microsoft Office Suite, QuickBooks, Internet and Database Systems desired (we will train on our programs).
• 5 + years of experience in accounts receivable and collections
• Excellent time management, organizational and negotiation skills required.
• Must be results-oriented with a high degree of integrity and drive.
• Work collaboratively with other departments, management and staff.
• Maintain a high level of accuracy with a strong attention to detail.
• Associates Degree desired
• Excellent communication skills including written and verbal.
• Ability to work in a fast-paced environment.

Benefits
We offer a competitive compensation package, $55,000 - $70,000 per year commensurate with experience, medical and dental plans with employer contribution, 401K retirement savings plan, paid time off, and more!
Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment.