Account Manager, Member Services

Job Details

Job Location

Business Office - Oklahoma City, OK

Position Type

Full Time

Job Category

Sales - Season Ticket Member Services

Description

Are you a natural connection maker, always looking to make a new friend? Working as a member of our team of account managers, you will build and sustain genuine and meaningful relationships with your portfolio of Thunder Season Ticket Members. Through phone calls, email correspondence, out-of-office visits and special events, you will focus on maintaining and growing individual and team renewal percentages.

We are honored to have loyal ticket holders year after year. Our success is due in great part to a team of outgoing and professional account managers who listen to clients and deliver above-and-beyond service. If that sounds just like you, apply to join our fun and dedicated team at the Oklahoma City Thunder!

In this role you will:

• Effectively communicate all benefits and perks to consistently make valuable contributions to the guest experience
• Grow personal account base through service selling and handle yearly renewal for each STM
• Attend and participate in weekly department meetings
• Optimally use internal data to manage a portfolio of Season Ticket Members (STMs) with the goal to build meaningful and positive relationships
• Work with accounts that have a high no show rate so they can optimally use their tickets
• Communicate with integrity, enthusiasm and accuracy by phone, e-mail and personal visits
• Use CRM system to record and track STM trends and manage the experience of your portfolio
• Perform call campaigns to inform STMs of payment date, time changes and other information
• Collaborate with other departments including events and entertainment, ticket operations, business intelligence and guest relations on various events and daily processes
• Work game night events and special member appreciation events, conversing with clients and making new connections

What you’ll bring to the role:

• A positive attitude toward clients and co-workers and ability to work in a team environment
• A four-year college degree or equivalent work experience or military service experience
• Bi-lingual fluency in Spanish and English is highly beneficial
• Confident when connecting with new people individually or in groups and comfortable interacting with people from all demographics
• Proficiency with technology including use of Microsoft Office applications and the ability to quickly learn ticketing and database systems
• Excellent phone presence, with concise and friendly professional communication and strong listening skills
• Ability to handle problems and connect with guests in an efficient and courteous manner
• Excellent guest relations skills with at least one year of guest relations and/or season ticket management
• Highly organized with good time management skills and attention to details
• Experience cross selling, networking and new business development preferred

Additional details:

Work schedule will include office hours plus home games and events on evenings, weekends and holidays. Physical requirements of the job may include working long shifts, traversing stairs and working in-arena during games which may include loud music, crowd noise and flashing or strobe lights. Reliable transportation is required along with a valid driver’s license, insurance and clean driving record as some local travel will be required. This is a full-time, non-exempt position reporting to the Manager, Member Services. Employees are encouraged to be fully vaccinated for COVID-19. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

We offer a positive office environment and a robust benefits package including excellent medical, dental and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more!

We value diversity, equity and inclusion, and we know that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer we consider applicants fairly on the basis of qualifications, experience and business needs and provide equal opportunity regardless of race, color, ancestry, age, sex, gender identity, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We also consider applicants regardless of past legal system involvement, considering the needs of the role, nature of and recency of legal history. We are committed to a welcoming and inclusive environment for all employees through our culture of RAVE – Respect and Value Everyone.