Academic Success Coach Jobs

Position Description

TITLE: Academic Success Coach

DEPARTMENT: Student Affairs

JOB CODE: RSS

DATE: 05/22/2023

REPORTS TO: Associate Provost, Student Services

FLSA STATUS: Exempt

CATEGORY: Full Time

Job Summary

The Academic Success Coach provides academic support, coaching, and guidance to undergraduate and graduate CDU students. The Success Coach serves as a point of contact for CDU students who have academic or personal challenges impacting their ability to continue in classes. This role requires regular communication with students, staff, faculty, and management, experience in academic support programs, knowledge of CDU policies and procedures, and data monitoring and tracking.

Essential Duties And Responsibilities

Academic Support Responsibilities

• Monitors and tracks at-risk students and follows up on early alert notifications
• Collaborates with Offices of Registration and Records, Financial Aid, Admissions, and academic programs to identify and assist at-risk students, linking them to appropriate advising, counseling, academic support, and other resources on and off campus
• Assess and support student needs for academic improvement
• Collaborates with Student Academic Success team to address concerns regarding student progress and plan appropriate interventions as needed
• Work with Student Academic Success team to conduct workshops
• Serve as a point of contact for students enrolling during high-volume registration times
• Consult and assist with communication to students regarding academic standing, registration timelines, major/program options, and options for leaves and withdrawals, and processes for returning to classes
• Support a highly diverse student population in equity-focused health sciences programs with culturally sensitive coaching and mentoring techniques that develop students’ problem-solving abilities
• Proactively reach out to, monitor, and assist students who are on academic probation and warning, leave of absence, conditional admission, deferred admission, and returning students

Administrative and Reporting Responsibilities

• Produce and present status and outcome reports as requested
• Monitor data regarding retention, student engagement in academic support initiatives, and related student support activities
• Maintain database of student contacts and overall outcomes using appropriate campus technology
• Provide recommendations for student-centered policies and procedures aligning with CDU guidelines

Other Duties And Responsibilities

• Performs other duties as assigned.

Qualifications/Requirements

EDUCATION:

• Completion of a Bachelor’s degree is required
• Completion of a Master’s degree is preferred

Experience

• A minimum of 1-3 years is required
• A minimum of 3-4 years is preferred

Knowledge/Ability/Skills

• Ability to demonstrate tact, diplomacy, and sensitivity to address student needs
• Ability to demonstrate initiative and professional judgement
• Ability to interpret and apply guidelines and procedures
• Organizational skills and experience implementing initiatives in a team environment
• Technical skills to learn and use online systems and tools
• Knowledge of current issues affecting higher education and innovative ways to support under-represented students
• Understanding of relevant FERPA and confidentiality guidelines
• Strong people skills with diverse groups of individuals at all organizational levels
• Microsoft Office Suite applications knowledge, including Word, Excel and PowerPoint
• Commitment to students; excellent customer relations skills
• Knowledge of techniques for recording, classifying, interpreting, and reporting information
• Understanding of higher education processes and ability to quickly learn complex and changing policies and procedures
• Ability to perform duties in a timely manner and to prioritize duties when faced with interruptions, distractions, and fluctuating workload
• Demonstrated knowledge of mentoring, coaching, and motivational techniques, and the ability to apply theories, principles, and best practices

Complexity

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

Physical Demands

• Occasional stooping. Frequent standing. Constant walking, sitting, climbing, reaching high/low levels, finger movement, feeling, speaking clearly, hearing conversationally, and seeing far and near.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Occasionally required to work in confined space.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent work on a variety of unrelated tasks. Constant calculating interrupted work, work on a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

Special Requirements

COVID-19 Vaccination: As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. Accordingly, CDU will require COVID-19 vaccinations for all University students, faculty, and staff subject to limited exceptions and exemptions. The University vaccine requirement has been implemented consistent with federal, state, and local laws related to medical exemptions for students, faculty, and staff. Requests for disability and religious accommodations from faculty and staff will be evaluated consistent with the law and University policies and procedures.

• Ability to work effectively with a diverse community.

Salary Range: $44,763 to $64,480 annually

Full Time

EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.