Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Tier 1 Payroll Support Specialist
Recruited by PrimePay, LLC 9 months ago Address , Remote $17 - $25 an hour
Office Service Technician Ii 1
Recruited by MidAmerican Energy 11 months ago Address , Davenport, 52801, Ia $22.17 an hour
Tier 1 Help Desk Support
Recruited by CoreLogic 1 year ago Address , Remote $26,100 - $40,000 a year
Tier 1 Help Desk Specialist Remote
Recruited by Maximus 1 year ago Address , Remote From $20 an hour
Help Desk Analyst Jobs
Recruited by R+L Carriers 1 year ago Address , China Grove, 28023, Nc $18 - $20 an hour
Tier 1 Soc Analyst - Hybrid
Recruited by Abacode 1 year ago Address , Tampa, 33602, Fl
Help Desk Analyst Jobs
Recruited by CalPrivate Bank 1 year ago Address , Remote $67,000 - $92,000 a year
Tier 1 Help Desk Analyst
Recruited by DMI 1 year ago Address , Remote
Service Desk Representative – Tier 1
Recruited by Sparksoft Corporation 1 year ago Address , Remote

Help Desk Technician (Tier 1)

Company

SOLERITY
Address , Remote
Employment type
Salary
Expires 2023-07-23
Posted at 11 months ago
Job Description

Description

Solerity, Inc. is seeking a Help Desk Technician to support FEMA Grants Program Directorate (GPD) Program Management Office (PMO) and to be a single point-of-contact service desk for all end user IT- related incidents and service requests. Must have strong customer service skills as well as analytical technical skills. Experience troubleshooting web based applications.

Requirements

The Help Desk technician will be responsible for managing and executing all incident management and request fulfillment processes to include:
  • Provide surge user support capacity for the FEMA GO Grants Management System.
  • Respond to Tier 1 and 2 help desk inquiries to external and internal users via phone, email, chat, screenshare, or other form of communication for the FEMA Go Grants Management System.
  • Provide metrics and reports when requested to leadership.
  • Assist personnel with updates to the application and processes as they changed as well as any workarounds that are required.
  • Troubleshoot, and resolve FEMA GO production support issues.
  • Interact with other FEMA helpdesks.
  • Triage issues and forward notification if system is not functioning.
  • Provide guidance when requested to the development team to optimize the user experience.

YOU BRING:
  • Proficient in Internet Explorer, Firefox, Safari, Chrome
  • US Citizen with the ability to obtain a Public Trust Clearance
  • Previous experience working with Web Applications
BENEFITS YOU'LL ENJOY
  • Financial rewards for employee referrals
  • Medical, dental and vision coverage
  • Tuition and training assistance
  • Generous PTO
  • 401(k) and company-funded life insurance
EQUAL EMPLOYMENT OPPORTUNITIES
Minorities and Veterans encouraged to apply!

Solerity is committed to the diversity we bring to the marketplace by being an EEOC/AA employer who is committed to hiring a diverse team of professionals to provide world class services and products aimed at exceeding our customer’s expectations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability. Solerity is a VEVRAA Federal Contractor.