Register
Recruit Create CV

Telephone Contact Center Jobs

Zoom Contact Center Solution Engineer (East)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management,etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Contact Center Specialist - Hybrid
By United Heritage Credit Union At Austin, TX, United States
Excellent listening ability and verbal communication skills.
Minimum 1-3 years of recent customer service, call center, account resolution or related experience required.
Demonstrated experience processing detailed information in an accurate and thorough manner.
Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
Ideal candidates have 1-3 years of recent customer service, call center, or account resolution experience.
Problem solve by helping members with account questions and concerns.
Contact Center Associate I
By Innovative Blood Resources At St Paul, MN, United States
Understands minimum requirements for donor recruitment and donor deferral guidelines
Provide medical consultation and recommendations on training, technique, and education needs.
Minimum 1 Year Experience In Telemarketing And/or Customer Service
Recruiting for Whole Blood Donations
Calls appropriate donors based on inventory needs
Uses assertive communication to secure appointments
Contact Support Center Supervisor
By Acentra Health At Cary, NC, United States
Do you value care management and quality improvement?
Assists in the training of customer service staff and conducts customer service staff performance management sessions.
Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.
Proficient in call center technologies/customer service management systems.
Are you an experienced Customer Service Supervisor looking for a new challenge?
Reviews phone data to monitor the customer experience and representatives statistics in order to maintain appropriate criteria.
Contact Center Supervisor I
By Telvista At Dallas, TX, United States
Leadership 5 or more years management or equivalent leadership experience, preferably in a call center.
Coaches, trains, and develops direct reports with support from senior contact center management.
Proactively, identifies, resolves, and escalates concerns (employee, system, or customers) as needed, with support from senior contact center management as needed.
Call Center Experience 5 or more years
Education Bachelor’s Degree or higher.
Plans and conducts periodic team communication meetings.
Telephone Operator Jobs
By Cancer Care Northwest At Spokane Valley, WA, United States
Formal Education, Certification/Licensure, and Prior Experience:
A High School Diploma or a General Education Degree
Three (3) years' office experience
a High School Diploma or a General Education Degree
three (3) years' office experience
Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Contact Center Analyst - Partner Performance (Remote)
By United Airlines At Chicago, IL, United States
Contact Center Performance Management experience
Ensure sites have efficient processes for information dissemination and testing agent knowledge
Bachelor's degree or 4 years of relevant work experience
2 years of experience in contact center
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Zoom Contact Center Solution Engineer (Central)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Virtual Contact Center Supervisor
By Tactis At Montebello, CA, United States
Education. you have at a minimum, a high school diploma or equivalent.
Remote. this position works 100% from a dedicated home office.
Regular. this is a full-time direct hire position.
A Qualified Virtual Contact Center Supervisor Will Supervise a Team Of Guides And Has
Contact Center Quality Auditor
By HomeSafe Alliance At Atlanta, GA, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Juneau, AK, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Colorado Springs, CO, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Greater Jefferson City Area, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At West Baton Rouge Parish County, LA, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Wyoming, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Albuquerque, NM, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Columbus, OH, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Greater Indianapolis, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Rhode Island, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.

Are you looking for a job that offers flexible hours, competitive pay, and the opportunity to make a difference? Look no further than a career in telephone contact center! Our team of friendly and knowledgeable customer service representatives are dedicated to providing the best service possible to our customers. We offer a variety of benefits, including competitive wages, paid time off, and a supportive work environment. If you're looking for a job that will challenge you and give you the opportunity to make a difference, then a career in telephone contact center is for you!

A Telephone Contact Center job involves providing customer service and support to customers over the phone. The job requires excellent communication and interpersonal skills, as well as the ability to remain calm and professional in difficult situations.

What is Telephone Contact Center Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to multitask and handle multiple customer inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Telephone Contact Center Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of relevant computer applications

What is Telephone Contact Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant software and hardware

What is Telephone Contact Center Job Experience?

• Previous customer service experience
• Previous experience in a telephone contact center

What is Telephone Contact Center Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information to customers
• Follow up with customers to ensure their satisfaction
• Update customer records in the database
• Monitor customer feedback and provide feedback to management