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Telephone Contact Center Jobs

Patient Services Coordinator - Contact Center
By OrthoCarolina At , Charlotte, 28209, Nc
This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.
Appointment scheduling and answering incoming calls from healthcare providers and patients.
Health, Dental, and Vision insurance
The PSC can perform any of the duties bellow:
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Contact Center Quality Analyst
By Hackensack Meridian Health At , Edison, 08837, Nj
Education, Knowledge, Skills and Abilities Required
Education, Knowledge, Skills and Abilities Preferred
Must have good time management skills.
Manage a roster of agents to meet quality monitoring requirements; daily, weekly and/or monthly.
Associate's Degree in a Business, Healthcare, Psychology or Related Field preferred or equivalent education and/or experience.
Minimum of 3 years of call center experience OR current Patient Access Center team member
Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Technical Product Lead - Contact Center
By Toyota North America At Plano, TX, United States
Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.
Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.
Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.
Provide call analytics and reporting capabilities on all new channels.
Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.
Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.
Sr. Contact Center Ops Analyst
By Wisetack At United States
Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
Experience working with product managers, engineering, and sprint cycles
Manage multiple competing priorities through effective organization and communication
5+ years of experience in system analysis, design, and implementation
3+ years of experience working with contact center systems and CRMs (Zendesk, Kustomer, Five 9, Genesis, etc.)
Telephone Operator Jobs
By Saint Luke's Health System At Kansas City, MO, United States
Answers inbound calls to the switchboard distributing the calls to the appropriate department or individual.
Responsible for calling medical professionals in a timely manner to respond to emergency needs.
Provides helpful information to internal and external callers. Maintains detailed documentation in the appropriate communication logs.
Monitors alerts and alarms and notifying appropriate departments or individuals when required.
Assists with mentoring and training of new employees.
The best place to get care. The best place to give care
Contact Center Lead - Remote
By Duluth Trading Company At United States
Design and implement training programs to enhance the skills of our contact center staff.
Prior experience in a supervisory or team lead role within a contact center environment.
Strong leadership skills, capable of motivating and guiding team members.
Excellent communication and interpersonal abilities.
Proven problem-solving skills and a solution-oriented approach.
Lead and motivate a team of passionate customer service agents, fostering a positive and collaborative work culture.
Contact Center Supervisor Jobs
By DiRAD Technologies At Clifton Park, NY, United States
Previous experience in call center supervisory or management role
Project Management experience is a plus
Certified Call Centre Manager (CCCM) or equivalent certification is a plus
Plan and develop operational business processes to align with Service Level Agreements and contractual requirements.
Proven experience with customer service
Working knowledge of performance evaluations and call center metrics
Contact Center Rn – Call Center
By Memorial Hospital of South Bend At Springfield, IL, United States

CONTACT CENTER RN – CALL CENTER Marietta Memorial Hospital, 401 Matthew Street, Marietta, Ohio, United States of America Req #4623 Monday, July 10, 2023 Status: Flex Time – 48 hours Hours: 9a-5p, ...

Contact Center Assistent - Member Counseling (Remote)
By Virginia Retirement System At United States
Responds accurately to a variety of questions, inquiries, and requests related to plans, benefits, and retirement processes via phone.
Professional verbal and written communication skills.
The ability to multi-task, set priorities and manage time effectively.
Liaises as necessary with other departments to provide all relevant information and detail to members and retirees.
Conducts research and make follow-up phone calls as necessary.
Provides assistance with online access to MyVRS, troubleshooting technical issues that arise.
Customer Service Center - Contact Center
By WesBanco At Bowie, MD, United States

This position works a schedule of 10:30am to 7:00pm Monday through Friday

Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Contact Center Team Lead
By XTEND At Grand Rapids, MI, United States

POSITION SUMMARY The Member Service Team Lead is responsible for providing day-to-day support for all responsibilities of the Level 1, 2 & 3 Representatives. The Team Lead - Inbound will obtain ...

Contact Center Manager Jobs
By Pacific Life At Knoxville Metropolitan Area, United States
Experience partnering with Workforce Management, influencing/driving forecasts, and experience in annual budgeting processes.
Demonstrated time management and organizational skills
Consistently supports, promotes, and drives change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Business background which includes group benefits experience
Will need to gain expert knowledge of Pacific Life’s workforce benefits platforms such as claims administration system and workflow tools
Experience leading Contact Centers in Group Benefits
Account Coordinator, Contact Center (Remote | M-F, 11-8Pm Est)
By KAR Global At United States
Strong time management, organizational, and written/verbal communication skills
Comfortability work in a call center environment while working remotely
Assist our Senior Account Managers in problem solving
1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
A high level of detail-oriented experience as your notes will dictate future interactions with our clients
Excellent computer skills with Microsoft products such as Excel and Outlook
Supervisor, Contact Center Team
By JJ Kane Auctions At Birmingham, AL, United States
Education, Experience and Skills Required:
Four years industry related experience, or
Problem solving and troubleshooting skills required
Supervise the assigned area’s staffing, including overall headcount and vacation approvals
Communicate and enforce company policies and procedures consistently and accurately
Hold associates accountable for work quality and performance through regular feedback and annual performance reviews
Contact Center Associate Jobs
By Harbor Freight Tools At Arizona, United States
Successfully manages frustration and anxiety in high-stress situations
Strives to deliver an exceptional customer experience every time
Customer Service, Retail, or Hospitality experience preferred
Intermediate computer skills, including MS Office (Excel, Word) required
Deliver friendly and helpful service
Actively listen and express empathy
Contact Center Supervisor Jobs
By Goodwill of the Finger Lakes At Rochester, NY, United States
Communicates regularly with staff and management to ensure clear understanding and to share pertinent information.
Monitors calls to observe employees’ demeanor, customer service skills, technical accuracy and conformity to policies and contract standards.
Manages and prioritizes daily workloads to handle calls and adjust work assignments in response to volume fluctuation.
Manages scheduling of CSRs and other direct reports.
Prepares and delivers timely performance appraisals in collaboration with Contact Center Manager.
Manages and responds to all contract traffic (telephone calls, e-mails, faxes, etc.).
Analyst, Contact Center - Analytics
By American Airlines At Dallas, TX, United States
Strong project management skills, including experience managing projects across departments
Supports strategic direction for Contact Center and Customer Experience Planning organization through measurement and analysis of key performance metrics.
Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Business Analytics or related technical discipline; or equivalent experience/training
Experience with data extraction tools and methods (SQL, SAS, Python, etc.)
Experience using internal data warehouse’s (e.g. Mosaic) for data manipulation, extraction, analysis, and reporting
Experience with data visualization software (Tableau or PowerBI)

Are you looking for a job that offers flexible hours, competitive pay, and the opportunity to make a difference? Look no further than a career in telephone contact center! Our team of friendly and knowledgeable customer service representatives are dedicated to providing the best service possible to our customers. We offer a variety of benefits, including competitive wages, paid time off, and a supportive work environment. If you're looking for a job that will challenge you and give you the opportunity to make a difference, then a career in telephone contact center is for you!

A Telephone Contact Center job involves providing customer service and support to customers over the phone. The job requires excellent communication and interpersonal skills, as well as the ability to remain calm and professional in difficult situations.

What is Telephone Contact Center Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to multitask and handle multiple customer inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Telephone Contact Center Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of relevant computer applications

What is Telephone Contact Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant software and hardware

What is Telephone Contact Center Job Experience?

• Previous customer service experience
• Previous experience in a telephone contact center

What is Telephone Contact Center Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information to customers
• Follow up with customers to ensure their satisfaction
• Update customer records in the database
• Monitor customer feedback and provide feedback to management