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Technical Support Help Desk Jobs

Help Desk Technical Support Representative - Remote ($21.27 - $28.36 / Hour)
By Talentify.io At United States
We Offer An Excellent Benefits Package Including
Medical, dental, vision, life, and disability insurance
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Help Desk/Desktop Support
By The Frick Collection At , New York, 10021, Ny $57,500 a year
Benefits in Employment with the Frick Collection
The Frick requires all employees be fully vaccinated and to have received booster vaccines against COVID 19.
Health, Dental, and Vision Insurance
Short- and Long-Term Disability and Life Insurance:
The base annual salary for this position is $57,500; the hourly rate is $31.60/hour.
Apply here or send resume and cover letter to:
Help Desk Support Jobs
By Planet Technology At San Diego, CA, United States
Adherence to a pre-defined schedule (Workforce Management)
Minimum 2 years of experience in a customer support environment
Minimum 2 years of experience in a technology environment
Knowledge of customer support best practices, including support case lifecycle
Experience and genuine dedication to customer care/support
Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy
Help Desk/Technical Support Engineer
By A.C.Coy Company At Monroeville, PA, United States
Remote configuration of software according to customer specifications
Inform Product Managers on customer issues related to software utilization and software design.
Maintain technical expertise with the products and their usage as well as general networking and PC Skills
Minimum of an Associate’s degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.
Professional phone skills and Customer Service Skills highly desired.
Technical Support Help Desk
By Alpha Net At Austin, TX, United States
Log and track inquiries using an incident management database and maintains history records and related problem documentation.
Answer service desk telephones or Call center experience.
Provide technical support to users for moderately complex computer related technical problems.
Communicate technical issues over the phone to a variety of customers
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve or refer highly complex technical problems as appropriate.
Help Desk / Desktop Support
By GovFirst At Upper Marlboro, MD, United States
Supports media management through internal methods and procedures or through offsite storage and retrieval services.
Knowledge in System Patching and Virus protection Products High level of written communication and documentation skills
Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
Broad knowledge of Network and Server systems with a general ability to understand complex environments.
Citrix certifications as applicable (desired)
A+ Certification or higher desired
Help Desk / Desktop Support
By GovFirst At Maryland, United States
Supports media management through internal methods and procedures or through offsite storage and retrieval services.
Knowledge in System Patching and Virus protection Products High level of written communication and documentation skills
Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
Broad knowledge of Network and Server systems with a general ability to understand complex environments.
Citrix certifications as applicable (desired)
A+ Certification or higher desired
Help Desk Support Technician
By Alliance InfoSystems, LLC At Hunt Valley, MD, United States
Experience in a Managed Service Provider (MSP) environment preferred.
Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix.
1 year of IT or related experience required.
Network+ and Security+ certification preferred.
Ability to communicate effectively with users at all skill levels and utilize methods: such as telephony, email, active listening, and customer-care.
Demonstrated skills to diagnosis technical issues.
Help Desk Support I
By Nabors Industries At , Houston, 77067, Tx
Typical candidates will possess 2+ years of relevant experience in a technical customer service role
Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures
Strong oral and written communication skills
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Performs help desk duties in a call center environment with a strong end-user focus
Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
Help Desk Desktop Support
By Avance Consulting At United States

Desktop support

Help Desk Support Engineer
By Conversant Group At Chattanooga, TN, United States
Manage user onboarding and offboarding experience.
Working knowledge of help desk ticketing system and remote control.
Advanced knowledge of help desk software and remote-access systems.
Manage the internal queue and ensure tickets are assigned and worked in a timely manner.
Knowledge of computer software systems, including databases, office applications, and operating systems.
Excellent analytical and diagnostic skills.
Help Desk Support Specialist
By iSphere At Houston, TX, United States

iSphere is looking for a an ONSITE Helpdesk analyst. Must have 3 years of level 1 experience in help desk. The location is at 610/290 in Houston.

Help Desk Support Jobs
By SonicJobs At Jackson, MS, United States
Follows security requirements as requested by the Government Security Officer
Handle Tier 1 help desk escalations through tickets, chat or phone
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Provides a single, identified point of contact for all Help Desk and change request services
Updates and maintains Help Desk records in accordance with established support procedures
Programmer Analyst (Kronos Support Help Desk)
By Johns Hopkins University At , Baltimore, 21218, Md

Knowledge, Skills, & Abilities (KSA's):

Help Desk Support Specialist
By Eichleay At , Concord, 94520, Ca $20 - $25 an hour
2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education)
Ability to identify where processes can be improved and communicate those changes to your team/manager to improve efficiency.
1-3 years’ experience in Information Technology (IT).
Good listening and comprehension skills to resolve problems.
Knowledge of Active Directory, VPN connections, and client/server relationships preferred.
Imaging software experience and deployments.
Help Desk Support/Technical Support - Remote
By ASK Consulting At ,
Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations.
Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.
Performs basic computation, data entry, and review of materials submitted to program department by external customers.
Knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.
knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.
Help Desk/Copy Center Support Assistant
By CT State Community College At , Manchester, 06040, Ct $30.75 an hour
Excellent computer skills are necessary as is strong knowledge of Microsoft Windows.
Incumbents are required to have demonstrated advanced knowledge and abilities in the following:
1 year of experience providing technical support to students, faculty, and staff.
Prior experience working at a help desk and/or copy center.
Strong troubleshooting, customer service skills, and professionalism.
Skilled in working with computer hardware, software, copiers, and printers in a networked environment.
Help Desk Support Jobs
By Jobot At Brooklyn, NY, United States
Strong technical skills and experience with service now, technical resolution, and ticketing systems.
3+ years of experience in a help desk or customer support role.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and ability to think creatively.
Ability to work independently and as part of a team.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Help Desk Support Jobs
By Erickson Senior Living At , Baltimore, Md From $22 an hour
We are an Award-wining Workplace and offer a comprehensive benefits package, detailed here:
Leveraging knowledge base articles to resolve customer incidents
We are looking for a Help Desk Support Analyst with experience in the following:
Commensurate with experience starting at $22.00/ hourly
Supporting desktop, laptop and network issues
Scheduling appointments for computer services through a ticketing

Are you looking for a job that will challenge you and give you the opportunity to use your technical skills? Look no further! We are looking for a Technical Support Help Desk professional to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and resolving customer inquiries. If you are a problem solver who enjoys helping others, this is the perfect job for you!

Overview Technical Support Help Desk is a customer service role that provides technical assistance to customers who are having problems with their computer systems, software, or hardware. The role involves troubleshooting and resolving technical issues, providing technical advice, and helping customers to use their systems more effectively. Detailed Job Description The Technical Support Help Desk role involves providing technical assistance to customers who are having problems with their computer systems, software, or hardware. The role involves troubleshooting and resolving technical issues, providing technical advice, and helping customers to use their systems more effectively. The Technical Support Help Desk is responsible for responding to customer inquiries, diagnosing and resolving technical issues, and providing technical advice and guidance. The role also involves providing customer service, maintaining customer records, and documenting customer interactions. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer systems, software, and hardware
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience in customer service or technical support
• Knowledge of computer systems, software, and hardware
• Certification in technical support or customer service
Job Knowledge
• Knowledge of computer systems, software, and hardware
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network systems and protocols
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Diagnose and resolve technical issues
• Provide technical advice and guidance to customers
• Maintain customer records and document customer interactions
• Monitor customer service metrics and ensure customer satisfaction
• Follow up with customers to ensure their issues are resolved