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Senior Manager Call Center Jobs

Call Center Project Manager
By Insight Global At United States
At least 3 years experience in a call center/customer service environment as a Project Manager
Strong knowledge of health insurance claims, enrollment, and reporting experience
Strong experience with Jira, Sharepoint, Risk Analysis, Gap Analysis
Member and Provider Services experience, documenting process flows current and future
Vaccination requirements---medical and religious exemptions available.
Position: Call Center Project Manager
Call Center Manager Jobs
By Herewith At San Francisco, CA, United States

Understands, implements, and complies with the Herewith Mission, objectives, policies and procedures to ensure patient/caregiver needs are met.

Participates in special projects and performs other duties as required.

Senior Center Manager Jobs
By Salt Lake County At Magna, UT, United States
Ensures the development and management of a congregate meal program, health promotion, and recreational programming.
Manages assigned budgets. Orders appropriate and sufficient supplies for the center in a timely manner.
Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees.
Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
Long-Term Disability and Short-Term Disability
Call Center Manager Jobs
By NWN Carousel At Greater Boston, United States
Knowledge of management principles and familiarity with company products, services, and policies.
Experience with workforce management tools (Verint preferred)
Assisting other management team members in identifying trends and establishing call center goals.
Taking on other tasks or projects to support employees, other managers, and call center operations.
3-5 years of Customer Success Center/help desk leadership experience.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Manager, Qa Call Center Operations
By Progressive Leasing At , Draper, Ut
5 to 7 years of customer-facing strategy management experience required
Strong program management skills and data-driven decision making
Mentor, coach, and develop management staff
Organize, direct and manage employees
Superior verbal and written communications skills
Experience leading in an omni-channel contact center environment
Call Center Area Manager
By IKEA At , Houston, 77024, Tx $74,497 - $96,846 a year

Why we will love you

What you'll be doing day to day

Call Center Area Manager
By IKEA At , Centennial, 80112, Co $74,497 - $96,846 a year

Why we will love you

What you'll be doing day to day

Call Center Manager Jobs
By RealVoice At , Memphis, 38128, Tn
Prepare reports for different departments or upper management.
Proven experience as call center manager or similar position.
Manage daily operations of the call center.
Bachelor's degree in Business Administration, or related field. Advanced degree or certification in a related field is a plus.
Minimum of 5 years experience in a leadership role within a call center environment.
Excellent verbal and written communication skills.
Senior Director, Call Center Operations
By The College Board At , Remote
Manage daily contact center operations and implement the College Board Customer Experience vision at our third party and BPO partners.
Responsible for fiscal management and effective allocation of resources within call center.
Drive alignment, consistency, and cohesiveness in people practices, team management, and customer service to achieve corporate goals.
Develop Best Practices to optimize business process outsourcing across offerings, project teams, and resources.
Partner closely with the Customer Experience team to design and deliver world class solutions and service.
Relevant experience related to successful delivery of Contact Center Transformation and Operations
Call Center Operations Manager
By Meduit | Driving Revenue Cycle Performance At Charlotte, NC, United States
Experience in a manager or similar role for team over 10 Reps
Manage both supervisors, if applicable, and call center agents
Manage Dialing Campaigns which includes Scheduling, Monitoring & Tracking
Manage and approve time in payroll system
Bachelor’s Degree or Associates Degree with 2 years of work experience or High School Diploma/GED with 5 years of work experience
Three years or more experience in financial or health related field
Call Center Manager Jobs
By Conduent At , Mather, 95655, Ca
Have 2 years of experience working in a management role.
Be able to use developed communication and time management skills.
Understanding and supporting P&L owner as well as other finance related processes like budget and actuals.
As a Call Center Manager, you will manage team to deliver SLA's while building team engagement.
Managing revenue optimization and reduction of penalties.
Delivering quality, productivity, and compliant KPI reports.
Call Center Manager Jobs
By Engage Partners Inc. At Deerfield Beach, FL, United States
3-5 years of experience in contact center management
Manage and lead contact center staff to ensure compliance with operational requirements and corporate policies
Create and manage workforce schedules, payroll, commissions, and operational reports
Strong leadership and coaching skills
Excellent communication and problem-solving skills
Ability to manage a team to achieve operational goals and financial targets
Senior Call Center Manager
By Conduent At , Guaynabo, 00968, Pr
Have experience managing a large production team.
Possess good verbal and written communication skills.
Have prior experience managing a call center team (desired).
Are you passionate about leading a team?
Are you able to work onsite?
Deliveringsuperiorcustomer service by effectively managing and motivating a diverse call center team.
Manager Call Center Operations
By Boston Medical Center At , Remote
Performs other tasks as needed as a member of the Ambulatory Practice Call Center management team
Bachelor's degree or an equivalent combination of education, training and experience is required
Manages performance at the department and individual levels to ensure that Call Center goals are met.
Is knowledgeable of all ambulatory practice guidelines and all software and technology used to support the Call center and
Three or more years call center experience required
Three or more years healthcare experience preferred
Call Center Manager Jobs
By KSI Auto Parts At , Opa-Locka, 33054, Fl
Learn and comprehend phone software and capabilities to generate reports, monitor activity, and provide the best customer experience.
10 years of call center experience preferably within distribution businesses
Previous experience working in a cross-functional team environment
Must have excellent communication skills including, verbal, written and audio skills.
Attention to detail and excellent follow-up skills
Salary ranging from $70,000-$90,000 based on experience.
Vitals Monitoring Call Center Manager
By Modivcare At , , Oh $69,900 - $80,000 a year
Advocates fiscal responsibility in the management of member care through efficient utilization
Collaborates with Workforce Management to ensure staff is scheduled to meet forecasted
Process improvement skills and experience.
Or equivalent combination of education and/or experience.
Modivcare offers a comprehensive benefits package to include the following:
Develops team and conducts training to ensure a high level of knowledge and quality of the
Health Plan Call Center Manager
By Ascension At , Troy, 48098, Mi From $66,165 a year
Department: Ascension Care Management Member Services - Call Center
Manage Call Center staff relations including performance management, staff satisfaction, conflict management and other job related issues.
Provide monthly audit reports to management and proactively identify trends and concerns with processes and performances issues.
2 years of previous healthcare call center manager experience, preferred.
Schedule: Full-Time, 8-hour day shift, Monday - Friday, partially remote
Facility: Automated Benefit Services (ABS)
Call Center Operations Manager
By Quest Diagnostics At , San Juan Capistrano, 92690, Ca $95,150 - $170,940 a year
Bachelor of Science in Business or Communication preferred. Management experience can substitute for degree.
Manage department project teams charged with improving efficiency and cost reduction initiatives.
Develop presentation and proposals that address client requirements and objectives with recommendations.
7 to 10 years of experience managing large departments.
5 years of experience in a customer service environment preferred.
Call Center Operations Manager | San Juan Capistrano, CA
Call Center Manager Jobs
By PSI Services LLC At Las Vegas Metropolitan Area, United States
Knowledge, Skills and Experience Requirements
PSI offers a competitive and comprehensive benefits package inclusive of:
Identify, recommend, and support the implementation of programs for the improvement of the candidate experience
Ensure compliance with internal policies, procedures and Licensure or Certification sponsor regulations
High school diploma or GED required, Bachelor’s degree or equivalent experience preferred.
Promote a culture that encourages and ensures both staff and candidate satisfaction
Call Center Manager Jobs
By Brightree At , Remote $104,000 a year
Minimum of four years of people management experience in customer service, or a related industry
Oversees career development and performance management for the assigned team.
Performance management for the assigned clients
Demonstrated leadership competencies, with experience as an exceptional relationship manager and collaborator in a dynamic company
Leads and manages the performance of a team of up to 30 Customer Service Representatives,
Minimum of 5 years of call center customer service experience

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Senior Manager to join our Call Center team and help us provide exceptional customer service. As Senior Manager, you will be responsible for overseeing the day-to-day operations of the Call Center, developing and implementing strategies to improve customer service, and ensuring that customer service standards are met. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview The Senior Manager of Call Center is responsible for leading and managing the day-to-day operations of the call center. This includes developing and implementing strategies to improve customer service, increasing efficiency, and ensuring customer satisfaction. The Senior Manager is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Detailed Job Description The Senior Manager of Call Center is responsible for leading and managing the day-to-day operations of the call center. This includes developing and implementing strategies to improve customer service, increasing efficiency, and ensuring customer satisfaction. The Senior Manager is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. The Senior Manager is responsible for developing and implementing policies and procedures to ensure the highest level of customer service. The Senior Manager is also responsible for developing and managing the budget for the call center, as well as overseeing the hiring, training, and development of staff. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement strategies
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of budgeting and financial management
• Knowledge of relevant software and technologies
• Ability to analyze data and make decisions
• Ability to handle customer complaints and resolve issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of experience in a call center or customer service environment
• Proven track record of successful customer service initiatives
• Proven leadership and management skills
• Knowledge of relevant software and technologies
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of budgeting and financial management
• Knowledge of relevant software and technologies
Job Experience
• 5+ years of experience in a call center or customer service environment
• Proven track record of successful customer service initiatives
• Proven leadership and management skills
Job Responsibilities
• Develop and implement strategies to improve customer service
• Increase efficiency and ensure customer satisfaction
• Develop and maintain relationships with customers, vendors, and other stakeholders
• Develop and implement policies and procedures to ensure the highest level of customer service
• Develop and manage the budget for the call center
• Oversee the hiring, training, and development of staff
• Analyze data and make decisions