Merchant Success Manager Jobs

You’ll have a quarterly quota for expansion, which you’ll accomplish by identifying and closing expansion opportunities with your assigned accounts.

You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

Can share a couple examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

5+ years experience in mass vendor acquisition, mass account manager or B2B performance marketing in tech, media agencies, or startups.

Manage key channels including paid media, influencer marketing, cold call, email, push, etc, optimizing towards strict performance goals.

Effectively find and qualify prospects and build a continued and robust pipeline to improve end to end seller onboarding experience.

Structured and original thinking, good data sense, analytical skills and judgment capability.

Excellent communication and cross-team collaboration, skilled at moving things forward.

Responsible for onboarding new sellers to TikTok Shop platform.

Manage various dedicated staff analysts, call center supervisors and leads to ensure the smooth operation of the organization.

Protect company data by defining and managing security and permissions requirements for various internal and call center roles.

Assist the business development team in presenting the capabilities of the SoundHound call center for major customer prospects.

You have experience managing a BPO or offshore workforce

You have experience managing an operations and QA function

You have experience creating and using Google Sheets, pivot tables, and effective presentations that summarize operational data

Case management with Amazon support for issue management and resolution

Work with finance and demand planning on inventory forecasting

Manage promotional planning, calendars and communicate to the brands supply chain, operations, demand planning to ensure communication cohesiveness of plan

Collaborate with operations, supply chain, customer service, demand planning, finance, IT to ensure operational success

Manage KPIs to measure operations performance and drive teams to work towards continuous improvement

Manage POs and troubleshoot issues with Amazon and internal teams weekly