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Helpdesk Tech Jobs

Helpdesk Manager Jobs
By Apogee Consulting Group At , Cary, Nc $85,000 - $100,000 a year
Remote access tools such as Zoho Assist and TeamViewer
Helpdesk software such as ManageEngine ServiceDesk and Freshservice
Operating systems such as Windows, iOS, and Android
Productivity software such as Microsoft Office
Email clients and servers such as Microsoft Exchange
Antivirus and malware protection software
Helpdesk Analyst Jobs
By NYC Careers At , Manhattan, 10038, Ny $60,193 - $90,704 a year
Working knowledge of Financial Management Systems (FMS), Citywide Performance
Excellent customer service skills and ability to balance multiple priorities.
Effective and clear communication skills.
Creating and facilitating training and technical assistance to various stakeholders by holding individual
Liaising between internal DYCD units and external vendors by obtaining and conveying information
Reviews, analyzes and reconciles daily reports between citywide systems such as Financial
Helpdesk Coordinator - Telework
By YoungWilliams PC At , Junction City, 66441, Ks
Performs other duties as may be assigned by management.
Provide backup support for remote offices.
Identify frequently asked questions by the user and publish it in the Knowledge Base.
Knowledge of Information Technology products and services
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects to completion
Helpdesk Analyst Jobs
By Partners In Health At , Boston, 02199, Ma
Procurement and Inventory Management (15%):
In-depth knowledge of computer systems (Windows and Mac OS)
Strong problem-solving skills, with an ability to work independently
Strong interpersonal skills and willingness to work in user support
A+ Certification is useful, but not required
Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries.
Lead Helpdesk Analyst Jobs
By United States Fund for UNICEF At , New York, Ny $70,400 - $87,800 a year
Desired Knowledge, Skills, and Abilities:
· · Basic Project Management skills
· · Keep teammates and management informed of trends, significant problems, and unexpected delays
· · Hardware and Software Inventory management
Key Responsibilities/Outcomes (include but are not limited to):
· Work with Network Operations Manager on LAN/WAN/Wifi support
Coordinator I, Helpdesk & Subject Calls
By Advarra At United States
Additional duties as assigned by department management as required by the needs of the company
Associate degree, or equivalent combination of education and experience
Performs data entry and administrative tasks to process time-sensitive documents requiring high accuracy, completeness, and adherence to strict guidelines
1-3 years of customer service experience via phone and e-mail, business to business preferred
1+ years of administrative support experience (preferably in a regulated service industry)
Ability to focus and devote attention to tasks and responsibilities
Helpdesk Supervisor Jobs
By Bamboo Health At , Remote
Deliver exceptional end user experiences across the organization.
Working knowledge of Bamboo Health’s Helpdesk processes, expectations, and strategic roadmap.
Experience with Active Directory, including account and service account, distribution group and security group administration is required.
Experience working in a fast-paced, high-growth, rapidly changing work environment.
Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Implement best practices and standard operating procedures for world class operational rigor and performance.
Helpdesk Analyst I Jobs
By AUTOPAY At Denver, CO, United States
Education: High school diploma or equivalent experience required.
Use phone, text, and email to respond to employee tickets within service level requirements.
Help maintain a secure network environment and report security vulnerabilities and violations.
Analytical: Detailed-oriented with exceptional organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
Technical: Working knowledge of a corporate Microsoft environment.
Understand and demonstrate the principles of AUTOPAY’s Mission, Vision and Values.
Helpdesk Specialist I Jobs
By Choctaw Nation At , Durant, Ok $17.98 an hour
Required Education, Skills and Experience:
Education/Certification or relative work experience
High School Diploma or equivalent certifications related to IT fields
Basic Knowledge of basic computer hardware, including PC, servers, switches, and routers
Basic Knowledge of desktop and server operating systems, including Windows 10, Server 2016/2019
Excellent attitude, phone etiquette, written, and verbal communication, and people skills.
Helpdesk Specialist Jobs
By Side, Inc. At , San Francisco, Ca $31.25 - $38.46 an hour
Experience supporting customers and/or working with a case management system (Jira or Fresh Service Experience a plus)
Interest in working in a fast-growing environment with changing responsibilities
Strong spoken, written language and gif skills
Experience administering cloud systems such as Google Workspace, Okta, Zoom, Atlassian and Jamf
Basic programming/scripting skills such as Python, Javascript, etc.
OKTA, Google Workspace, JAMF certifications
Helpdesk Analyst Jobs
By ARK Solutions At , Atlanta, Ga
Track progress of requests to completion and escalate to vendors and management as needed.
Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN.
Communicate status of processed onboard or offboard requests to hiring managers.
One-year proven experience with Office 365 Pro Plus core applications.
One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
Detail oriented with the ability to work independently and remote.
Customer Helpdesk Services Representative
By Homecare Homebase At Dallas, TX, United States
Utilizing basic troubleshooting skills and providing thorough documentation of customer issues for the Client Services team
Education: this career opportunity requires a high school diploma.
Communicating with customers via phone and email
Managing a case load of approximately 40-50 calls per day
Assisting customers with basic software questions and routine requests
Identifying major customer issues and following appropriate escalation procedures
Helpdesk Specialist Jobs
By Nikola Motor Company At Coolidge, AZ, United States
Ensure each of our end-users have a positive experience with our team, and their technology needs each day
Experience with Active Directory Account creation and administration
Working knowledge of Microsoft SharePoint and Teams in a corporate environment
1-3 years of IT Service Desk experience in a fast-paced and rapidly changing environment
Troubleshooting user issues related to laptop, network, conference room A/V, and related requests
Set up laptops and desktops according to our standard configurations

Are you looking for a job that allows you to help people while using your technical skills? Look no further! We are looking for a Helpdesk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical advice and guidance. If you have a passion for technology and helping others, this is the perfect job for you!

Overview:

Helpdesk Techs provide technical support to customers and employees by troubleshooting hardware and software issues. They are responsible for responding to customer inquiries, resolving technical problems, and providing technical advice and guidance.

Detailed Job Description:

Helpdesk Techs are responsible for responding to customer inquiries and resolving technical problems. They provide technical advice and guidance to customers and employees, troubleshoot hardware and software issues, and install and configure computer systems. They also provide technical support to customers and employees by troubleshooting hardware and software issues.

What is Helpdesk Tech Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of networking and internet protocols
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Helpdesk Tech Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in customer service
• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols

What is Helpdesk Tech Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols
• Knowledge of customer service
• Knowledge of troubleshooting hardware and software issues

What is Helpdesk Tech Job Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting hardware and software issues

What is Helpdesk Tech Job Responsibilities?

• Respond to customer inquiries and resolve technical problems
• Provide technical advice and guidance to customers and employees
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical support to customers and employees
• Monitor and maintain computer systems