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Customer Support Technical Analyst Jobs

Junior Technical Support Analyst
By Ascendion At United States
Solve complex problems - and learn new skill
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
2 years’ experience with Adobe AEM/AEP preferably on the backend as a developer or L3 support
Strong technical knowledge of J2EE applications, database concepts, and SSO (e.g. LDAP, SAML, OAuth).
Experience troubleshooting and debugging multi-tier web applications
Technical Customer Support Rep 3
By ENEL At , $42.85 - $46.00 an hour
Experience with electric vehicles, battery storage or solar electric products is required
Strong electrical and electronic troubleshooting skills.
Strong written and verbal communication skills
Benefits are effective as of day one!
Interface with customers on technical support issues including but not limited to
Networking/WiFi connection issues to the product
Technical Support Analyst Jobs
By TETRAHED INC At Windsor, CT, United States
C. Other Knowledge, Skills or Abilities Required
● Demonstrate effective leadership and Superior time management abilities.
The requirements listed below are representative of the qualifications necessary to
● Advanced knowledge or skills in one or more of the following is required: Varying
II. Duties and Responsibilities include the following. To perform this job successfully, an
manages ongoing relationships with business stakeholders in IT and
Customer Support/Technical Support Specialist
By Global Talent Resources Corp At Bedford, OH, United States
3-10 years of experience in a manufacturing or service machinery/appliances/ electrical systems type of role.
This role will work directly with customers on increasing their trust and confidence in the product lines.
Travel: Approx 20% for troubleshooting/system installs, etc.
Installation and training: Occasional installation of equipment, training operators, trouble shooting techniques, etc.
Must be able to communicate effectively, as this person will be a point of contact for customers.
Degree is preferred, but not required.
Customer Support, Technical Support Specialist
By Pop-Up Talent At United States
Personalize each customer experience. You will tailor responses to each customer, situation, and question to ensure a personal and pleasant experience.
Competitive medical, dental, vision, and 401K benefits.
You understand basics of version control systems and can use proxy tools to troubleshoot server-client communication.
Under-promise and over-deliver. You will set clear and appropriate expectations to provide consistent and remarkable customer delight.
Paid time off & holidays.
Fun, get-things-done work environment. A culture that values working hard so we can play hard.
Customer Support Analyst Jobs
By Quicken At Tucson, AZ, United States
· Minimum 3 years of contact center reporting experience.
· Create reports for internal teams and vendor partners.
· Be detail-oriented with a passion for data accuracy.
· Use graphs, infographics, and other methods to visualize data.
· Help establish KPIs to measure the effectiveness of Care programs.
· Monitor customer contacts to evaluate and improve customer interactions.
Technical Support Analyst Jobs
By Roth Staffing At San Francisco Bay Area, United States
The position reports to the Client Service Delivery Manager and Regional Manager.
Ledgent Technology is looking for Technical Field Support with the below background.
Location: Hybrid / (Travel to the client’s site)
Please email your resume to [email protected] for immediate consideration.
Api Integrations - Technical Customer Support
By Toast At Chicago, IL, United States
2+ years experience in Customer/Technical Support or a closely related field
Must have previous experience working with API’s and Integrations
Excellent verbal and written communication skills
This is a hybrid role and will require some onsite attendance at our Chicago, IL office*
Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
Accept warm transfers from our talented tier 1 agents, quickly identify problems, set expectations and resolve whenever possible.
Technical Support Analyst Jobs
By Tommy Bahama At , Federal Way, 98001, Wa $22.00 - $38.78 an hour
CompTIA A+ certification or comparable experience required
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
Strong hardware trouble shooting skills.
Technical Support Manager- Customer Success
By Dragos, Inc. At United States
Provide customer insights and feedback to Engineering and Product Management to improve offerings for all customers.
4 years of people management.
Build and scale operations (people, process, systems, and tools) to deliver best in class customer experience.
Maintain knowledge of trends and developments in Technical Support, alerting senior staff as necessary.
Experience in building and scaling a team.
3 years’ experience working in security at the Enterprise level.
Manager, Technical Customer Support
By Craneware At , Remote
Bachelor’s degree in Computer Science, Business Management, or equivalent combination of related experience.
3+ years technical support, customer support, account management or related communications experience.
Developing standard practices for handling common customer issues and experiences by analysis and feedback from the Support team.
3+ years SQL scripting, database design, or development experience.
Strong Problem-solving skills, resourcefulness, and assessment skills.
Experience with customer support activities with sensitivity to customer needs and expectations
Technical Support Analyst - Remote
By Cigna At , Morris Plains, 07950, Nj

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries . Position Summary: Delivers professional activities in the IT Support job family with a ...

Technical Customer Support, Contract
By iconectiv, LLC. At , Remote
Maintaining an understanding of the Registered Caller product and the requirements of each
Obtaining knowledge of the Registered Caller customer base
Minimum 3 years of customer service experience is desired
Excellent verbal and written communication skills
Experience with Service Now ticketing systems would be a plus
Remote within Eastern/Central time zones
Customer Service And Technical Support Analyst
By Apex Systems At Beltsville, MD, United States
Monitor email for service requests and respond within 30 minutes of receipt.
Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status.
Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification.
Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.
Technical Support Analyst(Contract)
By SoFi At Salt Lake City, UT, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst(Contract)
By SoFi At Sacramento, CA, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst - Remote
By UnitedHealth Group At , Plymouth, 55442, Mn $67,800 - $133,100 a year
Extensive Health Information Management/Coding/CDI experience
Incident escalation to E2E Service Management Team
Provisions end users, and supports issues related to access including remote users
Submit, manage and coordinate CRMs
1+ years of experience working in a Tier 1 help desk and/or technical support role
Experience using Streamline eAbstract, Epic, MS4, Cerner, Virtual Portal, Citrix, VPN environment
Technical Support Analyst(Contract)
By SoFi At Seattle, WA, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst(Contract)
By SoFi At San Francisco, CA, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst(Contract)
By SoFi At New York, NY, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities

Are you looking for an exciting opportunity to use your technical skills to provide top-notch customer support? We are looking for a Customer Support Technical Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and helping to ensure customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

Customer Support Technical Analysts are responsible for providing technical support to customers. They are responsible for troubleshooting customer issues, providing technical advice, and resolving customer complaints. They must be able to effectively communicate with customers and understand their needs.

Detailed Job Description:

Customer Support Technical Analysts are responsible for providing technical support to customers. They must be able to troubleshoot customer issues, provide technical advice, and resolve customer complaints. They must be able to effectively communicate with customers and understand their needs. They must be able to identify customer needs and provide solutions. They must be able to provide technical support to customers in a timely manner. They must be able to provide technical support to customers in a professional manner.

What is Customer Support Technical Analyst Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints
• Ability to work independently
• Ability to work in a team environment

What is Customer Support Technical Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints

What is Customer Support Technical Analyst Job Knowledge?

• Knowledge of customer support software
• Knowledge of computer hardware and software
• Knowledge of customer service principles
• Knowledge of customer service best practices
• Knowledge of customer service processes
• Knowledge of customer service techniques

What is Customer Support Technical Analyst Job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer complaints
• Experience in working independently
• Experience in working in a team environment

What is Customer Support Technical Analyst Job Responsibilities?

• Troubleshoot customer issues
• Provide technical advice
• Resolve customer complaints
• Communicate with customers
• Identify customer needs
• Provide solutions to customer needs
• Provide technical support in a timely manner
• Provide technical support in a professional manner