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Sr Customer Experience Data Analyst Jobs

Sr. Experience Specialist Jobs
By Rivian At Atlanta, GA, United States

Please note that we are currently not accepting applications from third party application services.

Customer Experience Analyst Jobs
By Coupang At Mountain View, CA, United States
Strong customer advocate with strong empathy to bad search experience of Coupang customers or Korean eCommerce shoppers
Analytical work experience, in a fast-paced environment
Minimum one year of experience in Microsoft Office Suite applications, Word, Excel, PowerPoint, and SharePoint, and Google Workspace
General Description of All Benefits
Actively utilizing analytics/debugging tools to understand the root causes of search defect (that search result does not satisfy customer intent).
Actively utilizing analytics/debugging tools to assess effectiveness of an engineering solution that engineers come up with.
Sr Data Analyst Jobs
By Lowe's Companies, Inc. At Mooresville, NC, United States
1 Year Experience working on Agile project management teams
Identifies and presents actionable insights to resolve workforce planning and management challenges
Bachelor’s Degree in Operations Engineering, Data Science, Management, Engineering, Business Analysis, or a related field
Masters Degree in Operations Engineering, Data Science, Management, Engineering, Business Analysis, or a related field
Partners closely with HR and Finance to determine employee fill rates, hiring projections, staff planning, and financial planning
2 Years Experience in an analytical role
Sr. Data Analyst Jobs
By FedEx Services At Collierville, TN, United States
Provide ongoing analytics consulting, knowledge sharing, and coaching to internal audit team members and junior data analysts
Programing skills in SQL, and/or Python
Advanced Power BI skills (Visualization development, Dataflow, DAX, etc.)
Familiar with statistical knowledge (Outlier detection with Standard Deviation, Linear Regression, Clustering Analysis, etc.)
Knowledge of Power Platform – Microsoft Power Automate, Microsoft Power Apps, and Microsoft Forms
Knowledge of Azure Data Factory, Azure Databricks, Azure SQL Server, and/or Azure Blob Storage
Customer Data Analyst Jobs
By Stuzo At United States
Experience with customer relationship management
Experience & Skills You’ll Need
Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter
1-3 years experience in sales, financial or marketing analysis
Experience with BI and Data Visualization applications such as Tableau
Strong writing, communication, organization and facilitation skills
Sr. Marketing Data Analyst
By Benchworks At Philadelphia, PA, United States
Prior experience with Google Tag Manager
Understand the client’s business, marketing initiatives, and customer experience goals in order to develop analytics methodologies for answering key business questions
Strong storytelling and communication skills – see and share the story behind the data
Bachelor’s degree, MBA or Master’s degree in quantitative studies (or equivalent work experience)
Full knowledge of Microsoft Excel and/or Google Sheets and its applications is a must
Minimum 3 years’ experience working with Google Analytics; experience with other web analytics tools is a plus
Sr. Data Analyst Jobs
By Rutgers University At New Brunswick, NJ, United States
At least one (1) year of experience in public health, data management, clinical research, statistical analysis, research is required.
Must have excellent project management, time management, communication, interpersonal, decision making, analytic, and reporting skills.
Python experience highly preferred; knowledge of, or willingness to learn, Python is required.
Experience transforming data with computer programming languages, such as Python, R, SAS , or SQL required.
Experience in a hospital, healthcare, or health policy setting is a big plus.
Experience using STATA is another big plus.
Customer Experience Analyst Jobs
By Netspend At Austin, TX, United States
Perform other work-related tasks and/or projects assigned by management as needed.
2+ Years’ work experience in customer service or related field
Excellent oral, written, and interpersonal communication skills
Strong MS Office, Internet, and email skills
Working knowledge of Netspend systems
Consistently think outside the box and make sound judgment calls to resolve complaints.
Sr Manager Customer Experience (Key Accounts)
By Honeywell At Raleigh, NC, United States
Experience dealing with key accounts / key account management
Build Customer Experience dashboard for key accounts to proactively manage the view on CX and business delivery
Manage business portion of Digital CX program to enable the customer experience improvements anticipated
An ability to negotiate with (customers, management, Sr. leaders)
Work closely with global customer care on improvements & KPIs to ensure vision for customer experience group is realized.
Manage escalation & resolution of key account issues
Sr. Data Analyst Jobs
By Pura At Pleasant Grove, UT, United States
Experience building and automating management-level reporting
Make recommendations on how to improve user experience and business performance
2-5 years of experience in a data analysis role
Advanced experience with Google Analytics or GA 360 (or equivalent analytics platform)
Experience in a data visualization tool (ex: Domo, Tableau)
Experience in advanced analytic and statistical techniques, A/B testing, customer segmentation, marketing effectiveness, and revenue/opportunity attribution
Sr. Data Analyst Jobs
By KORE1 At Westlake Village, CA, United States
Advanced knowledge and experience in online transactional (OLTP) processing and analytical processing (OLAP) databases, data lakes, and schemas.
2+ years of experience in full lifecycle implementation and support of Data Lake/ BI solutions
Hands on experience building regression, classification, Deep learning models and taking it to production with good accuracy rates.
Experience in building unsupervised continuous learning models and working with data engineers to optimize and operationalize.
Self-sufficient in handling large volumes of data with excellent SQL skills
Familiarity or experience with Apache Pinot is a plus.
Sr Data Analyst Jobs
By CBRE At Oakland, CA, United States
Defines data requirements and captures and validates information, using judgment and statistical tests.
3-5 years of technical experience in software development, machine learning or statistical analysis, data engineering and data visualization-related work.
Experience with Microsoft BI stack (e.g., SSRS) a bonus.
Develops data structures and pipelines to organize, collect, cleanse, and standardize data in order to generate insights and addresses reporting needs.
Identifies and fixes data integration and integrity issues in collaboration with the appropriate CBRE business units; Designs workflows and procedures.
Identifies opportunities to improve data usage, applying modeling and optimization methods to develop new strategies and improve business performance.
Sr Data Analyst Jobs
By TekIntegral At Charlotte, NC, United States

Charlotte, NC Onsite Local candidates preferred!

Customer Experience Data Analyst
By Caterpillar Inc. At Chicago, IL, United States
Execution: Strong project management abilities.
Exceptional organization, project management and change management success.
Partner with Customer Experience Insights partners to analyze survey results and generate key insights, recommendations, and action plans.
5+ years of marketing experience in a large, matrixed organization
3+ years supporting or participating in customer experience (CX) transformation initiatives and data analytics
Certifications or trainings in CX best-practices.
Sr Data Analyst Remote
By Optum At Overland Park, KS, United States
3+ years of experience gathering, documenting, and translating business requirements
Ability to gain insights and knowledge from historical data and trends
3+ years of data analysis and Workload Balancing experience
Skilled with reporting analytics and forecasting tools such as SQL, Tableau, PowerBI, etc.
Bachelor's degree in computer science, finance, economics, or related field
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Analyst / Sr. Analyst, Customer Analytics (Remote)
By Abercrombie & Fitch Co. At Columbus, OH, United States
3+ years of data analytics, reporting, and product management, or other related experience
Strong project management and organizational skills
Independently identify optimization opportunities on the site which increase conversion and enhance user experience
Experience with data visualization tools (Power BI – preferred; Adobe Workspace, Tableau, etc.)
Excellent written and verbal communication skills and ability to present to executives, non-technical and technical audiences
Demonstrated ability to develop and activate data-driven strategies to enhance customer experience
Sr. Data Analyst Jobs
By Softsys Hosting At Edison, NJ, United States
Bachelor's degree in Computer Science, Statistics, Mathematics, or equivalent work experience.
8+ years of experience as a Data Analyst, preferably in the banking industry.
Solid experience working with Azure data warehouse or similar cloud-based data storage and processing platforms.
Advanced analytical skills with the ability to interpret complex data sets and identify actionable insights.
Strong problem-solving abilities and attention to detail.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
Sr. Data Analyst Jobs
By State Farm At Roswell, GA, United States
Provides technical support and coordination for data management activities
Agent office knowledge and experience preferred
Enables analytical and reporting practices that provide a quality business partner experience in a simple, consistent, and efficient manner
Experience working with complex data sets, including statistics, surveys, and marketing/sales/operational data.
Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive meaningful insights
Develops and maintains the data architecture resources necessary to drive data quality and meet business needs
Sr. Data Analyst Jobs
By State Farm At Bloomington, IL, United States
Provides technical support and coordination for data management activities
Agent office knowledge and experience preferred
Enables analytical and reporting practices that provide a quality business partner experience in a simple, consistent, and efficient manner
Experience working with complex data sets, including statistics, surveys, and marketing/sales/operational data.
Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive meaningful insights
Develops and maintains the data architecture resources necessary to drive data quality and meet business needs
Health Technology Data Sr. Analyst
By Deloitte At Greater Sacramento, United States
5+ years of experience within a Consulting or Health Technology environment
3+ years of healthcare data analytics experience
Experience with one or more of the following: SQL/PLSQL, ETL, Cognos, R, Python, Tableau, QlikView, Power Bi, Business Objects
Advanced experience with Health Data standards
Experience working in Cloud-based environment (AWS or Azure)
Oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

Are you a data-driven problem solver looking to make an impact? We are looking for a Sr Customer Experience Data Analyst to join our team and help us create an exceptional customer experience. You will be responsible for analyzing customer data, identifying trends, and developing insights to inform customer experience strategies. If you have a passion for data and customer experience, this is the perfect opportunity for you!

Overview The Senior Customer Experience Data Analyst is responsible for leveraging data to identify customer experience trends, develop insights, and recommend solutions to improve customer experience. The Senior Customer Experience Data Analyst will work closely with the customer experience team to ensure that customer experience data is collected, analyzed, and reported on in a timely and accurate manner. Detailed Job Description

The Senior Customer Experience Data Analyst will be responsible for:

• Collecting, analyzing, and interpreting customer experience data from multiple sources, including customer surveys, customer feedback, and customer service logs.
• Developing insights from customer experience data to identify customer experience trends and recommend solutions to improve customer experience.
• Working with the customer experience team to ensure that customer experience data is collected, analyzed, and reported on in a timely and accurate manner.
• Developing and maintaining customer experience dashboards and reports to track customer experience metrics.
• Developing and maintaining customer experience data models to identify customer experience trends and opportunities.
• Developing and maintaining customer experience data pipelines to ensure data accuracy and integrity.
• Collaborating with other departments to ensure customer experience data is integrated into other systems.
Skill Requirements
• Advanced knowledge of customer experience data analysis and reporting.
• Expertise in data mining, data analysis, and data visualization.
• Proficiency in SQL, Python, and other data analysis tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills.
Qualifications
• Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field.
• 5+ years of experience in customer experience data analysis and reporting.
• Experience with customer experience data analysis tools such as Tableau, Power BI, and Looker.
• Experience with customer experience data pipelines and data models.
Knowledge
• Knowledge of customer experience data analysis and reporting.
• Knowledge of customer experience data pipelines and data models.
• Knowledge of customer experience data analysis tools such as Tableau, Power BI, and Looker.
• Knowledge of SQL, Python, and other data analysis tools.
Experience
• 5+ years of experience in customer experience data analysis and reporting.
• Experience with customer experience data analysis tools such as Tableau, Power BI, and Looker.
• Experience with customer experience data pipelines and data models.
Respons