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Sr Customer Business Analyst Jobs

Sr. Business Analyst Jobs
By Second Life Mac At Greater Chicago Area, United States
3 years of project management and business analysis experience, knowledge of IIBA and PMI preferred
Strong organizational and time management skills
Provide project management services for critical and complex business projects
Perform other duties as directed by management
Understanding of fundamental project management techniques and processes
Lead requirements gathering, design, planning, testing, and deployment activities
Sr. Customer Interaction Technologies Business Analyst
By Orlando Utilities Commission At , Orlando, 32801, Fl $96,601 - $120,751 a year
Education/ Certification/ Years of Experience Requirements:
Call Center Technologies (Skills Base Routing, Workforce Management, Call Recording Systems)
Related industry organizations such as International Institute of Business Analysts, Enterprise Architect Center Of Excellence, Project Management Institute;
Use of Project Management and Diagraming Software (i.e. Microsoft Project, Visio);
Release management, environment management and code deployments;
Adapt to changing technology by acquiring new skills (i.e. by attending continuing educational courses/trainings);
Business Analyst (Customer Experience)
By Facebook At San Francisco Bay Area, United States
- Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, project management, teamwork and organization skills
- Project Management certification or Management degree
- Knowledge and experience in implementing customer support, self-service and experience programs
- Exposure to agile and scrum work management techniques
- Proven track record of project and time management
- Facilitate workshops with cross functional teams to gather detailed requirements
Sr Business Analyst- Revenue Operations
By PlayStation At San Mateo, CA, United States

🚨Hiring at PlayStation🚨 Looking for an incredible Sr. Business Analyst to join the Revenue Operations team. We have an incredible team, in an amazing organization. Apply here- ...

Sr. Director, Business Optimization
By Gainwell Technologies At Florida, United States
12-15 years’ experience in account leadership roles such as information technology, delivery or business process management.
At least five (7) years previous account management experience in the healthcare industry.
P & L, sales and risk management experience preferred.
Manages successful delivery of complex solutions to multiple clients.
Bachelor’s Degree or equivalent work experience.
Experience working in a highly matrixed environment.
Sr Business Operations Analyst (Remote)
By CBRE At United States
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Work experience related to specific department or business unit function preferred.
Solves problems and resolves complicated inquiries and requests from internal/external clients.
Coordinates budget preparation. Researches and collects input from multiple resources.
Performs other duties as assigned.
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Business Analyst- Customer Care !!
By Neiman Marcus .Group At United States
What skills and previous experience is required?
This role is eligible to work remotely.
What are the main responsibilities of this job?
o Experience with e-commerce, customer service, and contact center operations is preferred.
· 2+ years advanced Microsoft Excel experience including…
o Some experience using PowerQuery, PowerPivot, & DAX is a plus.
Sr Business Data Analyst
By DHL Supply Chain At Whiteland, IN, United States
Partners with Finance to develop financial models to analyze productivity and payroll; calculates cost benefits and business impact and proposes solutions
Manhattan or other WMS experience preferred.
Uses knowledge of business and data structure to discover and/or anticipate problems where data can be used to solve the problem
Responsible for assisting finance and senior leadership in modeling yearly labor budget based on operational and profile changes
Undergraduate degree in business, logistics, mathematics, statistics, related field, or equivalent experience, required
1+ years of analytics experience, required
Business Analyst- Customer Care
By Neiman Marcus Group At United States
What skills and previous experience is required?
This role is eligible to work remotely.
What are the main responsibilities of this job?
o Experience with e-commerce, customer service, and contact center operations is preferred.
· 2+ years advanced Microsoft Excel experience including…
o Some experience using PowerQuery, PowerPivot, & DAX is a plus.
Sr Business Analyst Jobs
By Ralph Lauren At Kernersville, NC, United States

Prior Experience And Understanding Of WES Concepts & Capabilities.

Business Systems Analyst Sr
By PNC At Strongsville, OH, United States
Participates in analyzing business requirements and production specifications for changes made to technology applications.
Formulates and defines the system scope and objectives, based on user needs and business processes .
Directs business process improvement projects for internal business groups, aiming to improve business results .
Identifies and documents all system constraints, implications and consequences of various proposed system changes .
Provides recommendations for addressing and resolving business issues, for a specific business group .
Sr. Financial Analyst, Business Analytics
By NBCUniversal At New York, NY, United States
Contribute to special projects and other tasks required by management
3+ year of experience working in research, data, analytics, or insights fields (finance exp a plus)
Ability to understand, organize, and manage growing data sets, knowledge of relational databases and data properties
Support the objectives of the finance teams with effective data and analytics solutions
Experience using SQL to model, query, and analyze data
Strong knowledge of statistical analysis and data modeling
Sr Business Analyst Jobs
By Equiscript, LLC At North Charleston, SC, United States
Requirements, business rules, and use case development and management.
Strong PC skills (MS Excel, SQL, Gmail, Google Apps, web-based programs, Visio, and Salesforce.com experience strongly preferred
Minimum 3 years prior experience gathering business requirements and doing Business Analyst work
Business Analyst certification may be substituted for 1 year of BA experience
Business Analyst certification and experience with project planning tools
Identifying problems affecting the business solutions and communicating that to the project manager
Sr. Business Analyst Jobs
By Fiserv At Omaha, NE, United States
· 5+ years of experience in business and IT program and project management
Advance your career with training, development, certification, and internal mobility opportunities.
· Translate business requirements into detailed technical specifications, workflows, data tables, queries, and prototypes
· Manage technical issues to resolution including problem identification, root cause analysis, and solution implementation with engineers
· 5+ years of experience in the Financial Services Industry
· Knowledge of FD system (PCF, ACS, Letters, DQ, Rules)
Sr. Business Analyst 709690 Jobs
By Experfy At Indianapolis, IN, United States
Effectively communicating understandings and analysis to program team and management
Evaluating business processes, anticipating requirements, recognize areas for improvement, and developing and implementing solutions
Performing requirements analysis, documenting, and communicating the results to QAMIS team and program team
Ensuring solutions meet business needs and requirements. Performing user acceptance testing
Prioritizing initiatives based on business needs and requirements and serving as a liaison between stakeholders and users
Provide support to the QAMIS development team for business requirements issues
Sr Business Analyst Jobs
By Paramount Software Solutions, Inc At Norwood, MA, United States
-Establish and manage project timelines and project deliverable
-Hands on knowledge of CSV concepts NOT A CSV person. Understands process and data workflow.
-Hands onknowledge of AI/ML model validation process a major plus
-Engage with Computer Systems Validation lead to support appropriate validation activities
-Report on project progress and status
-Tangible track record in using Agile approaches in a regulated environment
Sr. Business System Analyst
By Quantum World Technologies Inc. At Minneapolis, MN, United States
Expert level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities.
Experience in the Asset Management domain.
Experience working within a defined development life cycle methodology (e.g. CMMI, Ameriprise Quality Management System (AQMS)) environment.
8+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.
Expert level analysis skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.
Candidate needs to mandatorily have Asset and Wealth management background.
Sr. Agile Business Analyst
By Ringside Talent At Columbus, Ohio Metropolitan Area, United States
Support Product Owners in their management of requirements and product features
Proactively manage and mitigate risks and issues across the Scrum team
Assists in developing and modifying systems requirements documentation to meet client needs and explore potential solutions
Writes and communicates requirements and user stories following a standardized Agile framework
Provide detailed user stories and requirements to technical leads in support of sprint planning activities
Utilize deep working knowledge of Agile Methodologies to lead an Agile transformation at scale
Sr. Customer Contracts Analyst (Finance/Budgeting) - Remote
By Syneos Health At United States
B.A./B.S., preferably in business or life sciences, plus 2 -5 years’ contracts management experience, or equivalent combination of education and experience.
Assists senior management with training and mentoring of less experienced staff members on departmental processes.
Recommends to senior management ways to implement improvements to the processes and systems.
Experience in a contract research organization or the pharmaceutical industry preferred.
Excellent knowledge of contract and budget preparation and the ability to interpret budgets.
Excellent attention to detail, accuracy, flexibility, organizational and interpersonal skills, team-oriented and analytical skills.
10624 - Sr. Business Systems Analyst
By Hyundai AutoEver America At Fountain Valley, CA, United States
5+ years of project management experience with working knowledge of project methodology
Minimum 3 to 5 years Project Management Experience in managing software development and implementation projects
Experience with AGILE or other program management methodologies
PM: Lead the Process and Project management and implementation for all business lines and distribution channels
PM: Periodic review to ensure adherence to uniform Project Management principles, standards and procedures
Strong business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving skills

Are you looking for an exciting opportunity to use your business analysis skills to make a real impact? We are looking for a Sr Customer Business Analyst to join our team and help us develop innovative solutions to meet our customers' needs. As a Sr Customer Business Analyst, you will be responsible for gathering and analyzing customer data, developing customer insights, and creating strategies to improve customer experience. If you are passionate about customer success and have a knack for problem-solving, this could be the perfect job for you!

Overview A Senior Customer Business Analyst is responsible for analyzing customer data and developing strategies to improve customer experience and increase customer loyalty. They work closely with customer service teams, marketing teams, and other departments to identify customer needs and develop solutions that meet those needs. They also provide insights and recommendations to senior management on customer trends and behaviors. Detailed Job Description The Senior Customer Business Analyst is responsible for analyzing customer data and developing strategies to improve customer experience and increase customer loyalty. They will work closely with customer service teams, marketing teams, and other departments to identify customer needs and develop solutions that meet those needs. They will also provide insights and recommendations to senior management on customer trends and behaviors.

The Senior Customer Business Analyst will be responsible for:

• Analyzing customer data to identify trends and patterns
• Developing strategies to improve customer experience and increase customer loyalty
• Working with customer service teams, marketing teams, and other departments to identify customer needs and develop solutions that meet those needs
• Providing insights and recommendations to senior management on customer trends and behaviors
• Developing customer segmentation models and customer journey maps
• Developing customer segmentation strategies and campaigns
• Developing customer loyalty programs
• Analyzing customer feedback and developing strategies to address customer complaints
• Developing customer segmentation models and customer journey maps
• Developing customer segmentation strategies and campaigns
• Developing customer loyalty programs
• Analyzing customer feedback and developing strategies to address customer complaints
Job Skills Required
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer segmentation models and customer journey maps
• Knowledge of customer segmentation strategies and campaigns
• Knowledge of customer loyalty programs
• Knowledge of customer feedback and strategies to address customer complaints
• Knowledge of customer segmentation models and customer journey maps
• Knowledge of customer segmentation strategies and campaigns
• Knowledge of customer loyalty programs
• Knowledge of customer feedback and strategies to address customer complaints
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer analytics or related field
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with customer segmentation models and customer journey maps
• Experience with customer segmentation