Workforce Software Implementation Consultant Jobs

Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.

Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills

Test, pilot, and document new professional services offerings

Post-secondary education in a technology related field, preferred

Excellent communication, organizational and collaboration skills

6+ years of experience in project management, especially large projects with established firms

Support and contribute to development and enhancement of internal PepsiCo project management standards and processes

Location, confirmed job-related skills and experience will be considered in setting actual starting salary

Manage program risks and issues (tracking, follow ups, communications, escalations)

Experience in Agile teams preferred

Experience with tools such as UKG Workforce Central, UKG Dimensions, and/or SAP-HCM is a plus

Experience with batch uploading, validation tables, benefits tracking.

Modules needing re-built/built: Benefits, Onboarding, Payroll, TA, Performance.

Must have experience with digital record keeping handling (LOE's), and employee engagement tools.

Must have technical grasp of system, with front and back-end knowledge.

500 employee company seeking WFN consultant for a variety of tasks.

15-20 hours/week for ~2 months, 1099 or C2C.

Love food. Seriously. We like to eat. (Specific knowledge about the DC food scene is a plus but not a requirement).

Coordinate with hiring managers to identify recruitment needs.

Collaborate with hiring managers to design job-defining agreements.

1 + years of experience in talent acquisition, human resources, career coaching, organizational psychology, or a related field.

Display exemplary communication capabilities, effectively communicating verbally and through writing.

Additional Information - We Take Care of Our People by Providing the Following Benefits:

Strong project management and problem-solving skills

Knowledge or experience with Accounting practices, Finance and ERP systems such as NetSuite, Oracle, is nice to have

Ensures all project milestones, deliverables, deadlines, and agreed requirements are managed and properly escalated as required to meet the Go Live

Successfully manage implementations and project scope to achieve client and company objectives and results

5 years of overall relevant experience, with at least 2 years of experience in the B2B SaaS industry preferred

Knowledge of Monday.com, JIRA, Google Suite is a plus

Knowledge of or experience in the trades industries is desirable.

Flexible work environment - 3 days in office/2 days remote (unless position is 100% remote)

Minimum of 1 year training experience.

Excellent training delivery skills, with an ability to tailor methods to suit differing needs.

Experience in implementing software systems.

Knowledge of accounting packages such as Sage, Xero, QuickBooks.

Knowledgeable, or experienced with, Digital Asset Management systems (preferred, but not required)

Configuring Cortex software environments to fit the specific business needs of each client’s organization

Troubleshooting and solving technical issues for individual clients

Serving as an advocate for your clients’ needs

Training clients in both general Cortex functionality and client-specific customizations

Empathetic and an excellent communicator

Experience in process management tools such as Microsoft Visio or Lucidchart

Process or Change Management Certifications (Six Sigma, BPM, ITIL, PROSCI or equivalent)

Lead the change management for the successful implementation of Veeva’s cloud platform through a partnership with operational teams

Act as the customer trusted advisor to ensure configurations meet the customer’s goals and offer the full benefits of Veeva’s solution

8+ years experience in a consulting role implementing software solutions for customers in Life Sciences, Healthcare, and/or regulated environments

Experience in mentoring and training junior team members

Typically, 2+ years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

Professional Services (Sales Engineering, Project Management, Software Development, Quality Assurance) background.

Provide pre-sales support to sales for enterprise software solutions including qualification, solution development, negotiation and closing.

Uses written descriptions, spreadsheets, charts, and material flow diagrams skillfully.

To facilitate concept understanding, uses drawings and sketches skillfully.

Thoroughly understands the practices, methodologies and requirements of the Supply Chain Solutions Department and serves as advisor to all group members.

Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.

Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals

Translate technical requirements and execute system configuration setup

Ensure data quality, integrity, and security requirements for all customer databases

Assess and validate the implementation plan and manage communication among project stakeholders

Preferred knowledge: Experience with Tableau, Python, and Altreyx may be beneficial to transitioning to this role, but are not required

Advanced level experience, seasoned and specialized knowledge in:

May perform other job duties as directed by Employee’s Leaders

Preferred: Experience using data tools, such as Tableau, PowerBI, Alteryx, Python

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Experience in a payments or EPOS company

Being the first point of contact for users of the client's product

Answering customer's questions about using the product and problems they may have

Being an expert in the software and product itself, being confident enough with the product to problem-solve

Bachelor's Degree in a related field (Computer Science, IT, etc.)

Confidence working with tracking systems such as JIRA

Experience in process management tools such as Microsoft Visio or Lucidchart

Process or Change Management Certifications (Six Sigma, BPM, ITIL, PROSCI, or equivalent)

Lead the change management for the successful implementation of Veeva’s cloud platform through a partnership with operational teams

Act as the customer trusted advisor to ensure configurations meet the customer’s goals and offer the full benefits of Veeva’s solution

3+ years experience in a consulting role implementing software solutions for customers in Life Sciences, Healthcare, and/or regulated environments

Applicable work experience as a consultant, business analyst, or solution architect

Have a degree in computer science, information management, operations management, supply chain management, econometrics, industrial engineering or similar.

Like traversing between customers (ranging from management to planners) and our developers when discussing, defining and demonstrating our planning solutions.

We offer a fun full-time job with competitive salary and benefits package which includes:

Experience as a Software Implementation Consultant

Experience with object-oriented modelling (UML)

Experience as a Planner (S&OP, MPS, Workforce, Logistics) within our customers’ markets

Experience working in a client/customer-facing role

Experience and confidence working with tracking systems such as JIRA

Past experience in a payments or EPOS company

You will be the first point of contact for customers

Answering customers questions about how to use the client's product

Forming and keeping relationships with customers

Experience in a payments or EPOS company

Being the first point of contact for users of the client's product

Answering customer's questions about using the product and problems they may have

Being an expert in the software and product itself, being confident enough with the product to problem-solve

Bachelor's Degree in a related field (Computer Science, IT, etc.)

Confidence working with tracking systems such as JIRA

Minimum of 3 years of experience in a hospital revenue cycle environment and/or collections consulting

Healthcare software implementation experience desired

Excellent written, verbal communication and presentation skills

OPEN: Have a growth mindset and collaborate often with others to make things happen

NIMBLE: Always embracing change and pushing the envelope on innovative ways to solve problems

EFFECTIVE: Accountable to themselves and to others

Utilize project management software to manage and communicate internally on project status

Be the customer advocate while driving cross-functional teams, including engineering, product management, and support

Troubleshoot any issues that will inevitably arise and offer solutions to remediate

Serve the customers by providing product and service information over the phone, via remote connection (on-camera Zoom meetings) and occasionally on-site

2+ years external customer facing experience

Software or web-based implementation experience

Knowledge of quality management processes in pharmaceutical/healthcare/life sciences industry.

Engagement based responsibilities are assigned and closely managed by Consultants, Engagement Managers or Principals.

Assists with the review and analysis of client requirements/problems and proposal development.

Develops detailed requirements and design documentation and specifications.

Conducts customer trainings, requirement workshops and demos

Develops a basic knowledge of services and consulting methodologies and the pharmaceutical/healthcare/life sciences industry.