Intraday Workforce Specialist Jobs
By Gusto At Las Vegas Metropolitan Area, United States
Responsible for executing the workforce management strategy and day-to-day management of WFM functions; including real-time operations, staffing and technology needs.
Actively leads and facilitates discussions of performance to forecast, partnering with operations leaders to optimize performance capabilities.
Responsible for proactively identifying and communicating factors affecting the customer experience through verbal and written communication
Directly responsible for contact center team member skill changes and queue assignments
Strong analytical skills with proficiency in Excel and Google Sheets.
San Francisco Office Metro: San Francisco-Oakland-Berkeley, CA & San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Areas

Are you looking for an exciting opportunity to lead a dynamic team? We are looking for an experienced Workforce Manager to join our team and help us create a positive and productive work environment. You will be responsible for developing and implementing strategies to ensure our workforce is engaged and motivated. If you have a passion for leading and inspiring others, this is the job for you!

Overview A Workforce Manager is responsible for managing and overseeing the workforce of an organization. This includes managing the recruitment, training, and development of employees, as well as ensuring that the organization’s workforce is properly utilized and managed. This role requires strong leadership and organizational skills, as well as the ability to motivate and inspire employees. Detailed Job Description A Workforce Manager is responsible for overseeing the recruitment, training, and development of employees. This includes developing and implementing strategies to attract and retain the best talent, as well as ensuring that the organization’s workforce is properly utilized and managed. The Workforce Manager is also responsible for developing and implementing policies and procedures to ensure that the organization’s workforce is properly managed and utilized. Additionally, the Workforce Manager is responsible for developing and implementing strategies to improve employee engagement and morale. Job Skills Required
• Leadership: The Workforce Manager must have strong leadership skills in order to effectively manage and motivate the organization’s workforce.
• Organizational Skills: The Workforce Manager must have strong organizational skills in order to effectively manage the organization’s workforce.
• Communication Skills: The Workforce Manager must have strong communication skills in order to effectively communicate with employees and other stakeholders.
• Problem-Solving Skills: The Workforce Manager must have strong problem-solving skills in order to effectively address any issues that may arise.
• Interpersonal Skills: The Workforce Manager must have strong interpersonal skills in order to effectively interact with employees and other stakeholders.
Job Qualifications
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 5 years of experience in a Human Resources or related role.
• Knowledge of employment laws and regulations.
• Knowledge of recruitment and selection processes.
• Knowledge of employee training and development processes.
• Knowledge of performance management processes.
• Knowledge of employee engagement and morale processes.
Job Knowledge
• Knowledge of employment laws and regulations.
• Knowledge of recruitment and selection processes.
• Knowledge of employee training and development processes.
• Knowledge of performance management processes.
• Knowledge of employee engagement and morale processes.
Job Experience
• At least 5 years of experience in a Human Resources or related role.
• Experience in developing and implementing strategies