Register
Recruit Create CV

Workforce Management Specialist Jobs

Workforce Management - Scheduling Specialist
By Square At San Francisco, CA, United States
Associates degree or an equivalent combination of education and experience
2 years of WFM experience specializing in scheduling and intraday optimization
Experience with WFM tools, preferably with NICE, that is nearly expert level
Strategic planning, problem solving, analytical skills and the ability to balance multiple tasks simultaneously
Integrity and strong customer service skills
Working knowledge or interest in learning SQL, Looker, Hyperion or other BI and modeling tools
Workforce Specialist -Remote Jobs
By Talentify.io At United States
Utilizing Workforce Management and analytic software for process improvements
Knowledge of dispatching and troubleshooting in the Cable and Internet field
Experience with forecasting and scheduling best practices
Strong oral and written communication skills
Effective facilitation skills for group discussions
Highly organized with strong problem-solving skills
Workforce Management Specialist Jobs
By iRhythm Technologies, Inc. At Greater Orlando, United States
Minimum of 3 years of workforce management experience
Workforce Management Software experience mandatory (NICE IEX/CX)
Assist with training of staff on Workforce Management policies and procedures
Build and maintains NICE Workforce Management System
Work closely with Customer Care Training organization to ensure properly skilled individuals are available to support the business needs
Maintain a current and accurate agent skill set inventory
Intraday Workforce Specialist Jobs
By Gusto At Las Vegas Metropolitan Area, United States
Responsible for executing the workforce management strategy and day-to-day management of WFM functions; including real-time operations, staffing and technology needs.
Actively leads and facilitates discussions of performance to forecast, partnering with operations leaders to optimize performance capabilities.
Responsible for proactively identifying and communicating factors affecting the customer experience through verbal and written communication
Directly responsible for contact center team member skill changes and queue assignments
Strong analytical skills with proficiency in Excel and Google Sheets.
San Francisco Office Metro: San Francisco-Oakland-Berkeley, CA & San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Areas
Workforce Accommodations Specialist - I
By Reliance Matrix At , Atlanta $22 an hour
Required Knowledge, Skills, Abilities and/or Related Experience
Experience with ADA (Americans with Disabilities Act) and familiarity with FMLA (Family and Medical Leave Act is preferred.
Manages a caseload of open accommodation requests, with guidance and oversight.
Responsible for engaging employees, medical professionals, supervisors, and HR Business Partners to assist employees with disabilities who require workplace accommodations.
Develops an understanding and working knowledge of both State and Federal laws and regulations surrounding the ADA and other relevant legislation
Sound facilitation skills are required.
Oced Workforce Management Specialist (Hr Generalist Msllc)
By Management Solutions LLC At , Remote
Provide expertise and support in organizational development, knowledge management, continuous improvement and lessons learned practices.
Develop policy, guides, and job aids in various areas of workforce management such as telework and time and attendance activities.
Provide training, consultation, processing and compliance expertise in DOE safety, ethics, emergency operations and other requirements for staff and offices.
Working knowledge of employment law
Demonstrated ability to lead and manage complex projects and programs
Proven experience leading and working collaboratively with teams
Workforce Management Specialist - Mandalay Bay
By MGM Resorts International At , Las Vegas, 89119
Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime.
Determine the balance between optimum scheduling, service expectations, and current legal/legislative requirements.
Two years of related experience.
Bachelor’s Degree or work experience in a related field
Previous experience utilizing Virtual Roster and Kronos software.
Create scheduling solutions for departments that account for current business demands as well as exceptions.
Workforce Management Specialist Ii
By University Hospital, Newark NJ At , Newark, 07103
Three (3) years of general clerical experience, including clinical or data entry, required.
Experience with staffing, scheduling, or payroll processing preferred.
Experience in a hospital or medical environment preferred.
Must be computer literate. Excellent interpersonal and communication skills a must. Position requires weekend rotation.
Specialist - Workforce Management
By The Venetian Las Vegas At , Las Vegas, 89109
Manage Team Member phone line for call outs and replacements per requirements and promptly sends notification to each department.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Assist in the maintenance of Virtual Roster Employee Profiles, i.e., skills, work rules, seniority, roles, etc.
Must be able to obtain and maintain any other certification or license, as required by law or policy.
Must have intermediate computer skills in Word, Outlook, Excel, and PowerPoint.
1 - 2 years of scheduling experience with a hotel/resort.
Mission Support Specialist (Workforce Management)
By US Customs and Border Protection At , Marfa $82,830 - $107,680 a year
Projecting future expenses and new requirements to complete annual budget submission.
Skill in organizing, developing, and presenting written materials on complex issues to encourage understanding and acceptance of findings and recommendations.
Skill in gathering and analyzing information
Skill in utilizing standard computer programs (e.g., Microsoft Office Suite)
You will be evaluated for this job based on how well you meet the qualifications above.
Providing advice involving workforce issues to senior leaders, supervisors, and nonsupervisory staff.
Workforce Management Specialist Jobs
By Toyota At , Plano, 75024
Strong organizational and stakeholder management skills.
Strong verbal, written, and analytical skills.
Experience with Workforce Database tools (i.e. Calabrio, TotalView/IEX, Verint, Aspect).
Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne/Amazon Connect Call Dashboards phone reporting.
Speak with your recruiter and hiring manager to learn more about our hybrid work program.
A work environment built on teamwork, flexibility, and respect.
Temporary Workforce Management Real Time Specialist-Remote
By TTEC At , Englewood, Co $25 - $30 an hour
Bring your time management and organizational skills to manage multiple, complex, on-going tasks
Temporary Workforce Management Real Time Specialist-Remote
Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
6 months or more data analysis experience
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.
Virtual Customer Engagement Specialist (Workforce Management)
By Teachers On Demand, INC At Fort Lauderdale, FL, United States
Must have experience working in an educational setting
You: View our knowledge base and wiki pages for Answers
Expertise using Microsoft Excel or Google Sheets
Must have a working laptop
Ability to collaborate with a team and be a collaborator (makes work-life easier
Monday - Friday (6:00 A.M. to 10:00 A.M.)
Workforce Partnership Specialist Ii
By Mental Health Association of San Francisco At Encinitas, CA, United States

POSITION TITLE : Workforce Partnership Specialist II POSITION TYPE : Full-time (40 hours); Exempt PAY RANGE : $65k - $67k REPORTS TO : Workforce Program Manager HOURS : Hours: 9 am - 5 pm Days: Monday ...

Workforce Specialist Ii Jobs
By State of South Carolina At Lexington County, SC, United States
Ensures emotional, physical, psychological, educational and other needs of youth are met through appropriate intervention.
Develops positive life coping skills among youth through teaching and enforcing appropriate behaviors.
Knowledge of principles of behavior adjustment techniques, ability to counsel students, ability to communicate effectively.
2 years of Direct Supervision of At-Risk Youths aged 16-19 in a residential/educational environment.
Establishes and maintains a positive military environment for at risk youth in a residential setting.
Participate and conduct fitness training.
Workforce Management Specialist Jobs
By Pandora At New York, NY, United States
Prior experience with workforce management and retail scheduling system is required.
Lead the relationship with WFM vendors and stake holders internally t include finance, training and operations
Provide reporting and other data analysis for O&O leadership and commercial finance team on a routine basis.
5-8 years of experience in the retail industry in a similar role
Strong analytical skills and the ability to navigate large data sets from multiple sources
Strong quantitative skills - a good sense of how to identify opportunities, solutions and the ability to "connect the dots"
Workforce Management Specialist Jobs
By US Army Corps of Engineers At Seattle, WA, United States

Summary About the Position: Serve as a staff advisor to the District Commander, Deputy Commander and district staff principles on matters relating to civilian workforce management. Responsibilities ...

Workforce Management Specialist - Full Time - Mgm Springfield
By MGM Resorts International At , Springfield, 01103, Ma
Actively advise and provide guidance to the business units around scheduling, labor management and leave management
High School Diploma or equivalent combination of education, training, and experience
Analyzing staffing data provided by department and Finance to ensure appropriate staffing levels
Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and employee interest
Ensure ethical and equity issues are identified and managed in the scheduling process
Approve and process manually received swaps, exceptions and schedule changes which cannot be processed by the portfolio manager
Workforce Management Specialist (Contact Center Admin)
By Asante At Medford, OR, United States
Minimum 2 years of experience in Customer Support, Workforce Strategy, or a Contact Center environment required.
Strong knowledge of workforce planning programs and phone system reporting tools required.
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) required.
Tuition Reimbursement after 1 year of service.
Workforce Management Specialist Jobs
By iRhythm Technologies At ,
Minimum of 3 years of workforce management experience
Workforce Management Software experience mandatory (NICE IEX/CX)
Assist with training of staff on Workforce Management policies and procedures
Build and maintains NICE Workforce Management System
Work closely with Customer Care Training organization to ensure properly skilled individuals are available to support the business needs
Maintain a current and accurate agent skill set inventory

Are you looking for an exciting opportunity to join a dynamic team and make a real impact? We are looking for a Workforce Management Specialist to join our team and help us maximize our workforce productivity. You will be responsible for developing and implementing strategies to ensure our workforce is managed efficiently and effectively. If you have a passion for problem-solving and a drive to make a difference, this is the job for you!

Overview A Workforce Management Specialist is responsible for managing the workforce of an organization. This includes planning, scheduling, and monitoring the activities of employees to ensure that the organization’s goals are met. The Workforce Management Specialist is also responsible for developing and implementing strategies to improve the efficiency and effectiveness of the workforce. Detailed Job Description The Workforce Management Specialist is responsible for developing and implementing strategies to improve the efficiency and effectiveness of the workforce. This includes developing and implementing policies and procedures, monitoring employee performance, and providing feedback and coaching. The Workforce Management Specialist is also responsible for creating and maintaining a positive work environment, ensuring compliance with labor laws, and managing employee relations. Job Skills Required
• Knowledge of labor laws and regulations
• Excellent organizational and communication skills
• Ability to analyze data and develop strategies
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Human Resources, Business Administration, or a related field
• At least two years of experience in workforce management
• Professional certification in workforce management (e.g. SHRM-CP, PHR, etc.)
Job Knowledge
• Knowledge of labor laws and regulations
• Knowledge of workforce management principles and practices
• Knowledge of employee relations and performance management
• Knowledge of data analysis and reporting
Job Experience
• At least two years of experience in workforce management
• Experience in developing and implementing policies and procedures
• Experience in managing employee relations
• Experience in analyzing data and developing strategies
Job Responsibilities
• Develop and implement policies and procedures to improve the efficiency and effectiveness of the workforce
• Monitor employee performance and provide feedback and coaching
• Create and maintain a positive work environment
• Ensure compliance with labor laws
• Manage employee relations
• Analyze data and develop strategies to improve workforce performance
• Prepare reports and presentations on workforce management activities