Workforce Management Professional Jobs

The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

This role supports Doctor Call Phones in Operational needs through back office and phone short range forecasting and combining data from multiple platforms to present to the business’ we support.

Location: Remote Nationwide

Hours: This department operates between 8AM and 12AM Eastern M-F. The shift for this role will fall between regular business hours. Additionally, the role will also require working a weekend rotation (monthly), an overnight testing rotation (quarterly), and some holidays as needed.

Required Qualifications

• 1+ years of Workforce Management experience
• WFM platform experience within Five9 and Verint
• Excellent written and oral communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Ability to handle multiple tasks and deadlines with attention to detail
• Ability to work a flexible schedule
• Experience within Avaya and Genesys
• Advanced knowledge within Excel
• Strong analysis, critical thinking, and analytical problem solving skills
• Comprehensive knowledge of Microsoft Word, and PowerPoint

Preferred Qualifications

• Prior experience in Process or Project Management
• Advanced Degree

Scheduled Weekly Hours

40