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- Workforce Management Director
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Workforce Management Professional Jobs
Company | Humana |
Address | , Ridgeland, 39157, Ms |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-24 |
Posted at | 11 months ago |
Responsibilities
The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
This role supports Doctor Call Phones in Operational needs through back office and phone short range forecasting and combining data from multiple platforms to present to the business’ we support.
Location: Remote Nationwide
Hours: This department operates between 8AM and 12AM Eastern M-F. The shift for this role will fall between regular business hours. Additionally, the role will also require working a weekend rotation (monthly), an overnight testing rotation (quarterly), and some holidays as needed.
Required Qualifications
- WFM platform experience within Five9 and Verint
- Strong analysis, critical thinking, and analytical problem solving skills
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Ability to handle multiple tasks and deadlines with attention to detail
- Comprehensive knowledge of Microsoft Word, and PowerPoint
- Ability to work a flexible schedule
- Experience within Avaya and Genesys
- Excellent written and oral communication skills
- 1+ years of Workforce Management experience
- Advanced knowledge within Excel
Preferred Qualifications
- Prior experience in Process or Project Management
- Advanced Degree
Scheduled Weekly Hours
40Not Specified
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