Virtual Call Transfer Agent Jobs

Explain the details and sales terms of vacation offers.

Determine guest eligibility to qualify for and purchase timeshare offers.

Excellent communication skills and a strong customer focus.

Hospitality, sales, call center, or marketing experience.

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Receive inbound calls transferred from various sources to promote company products.

High school diploma or equivalent; further education or relevant certifications are a plus.

Ability to multitask and manage time effectively in a remote work environment.

Familiarity with customer relationship management (CRM) systems is preferred.

Ensure high levels of customer satisfaction by actively listening to customers, understanding their needs, and offering appropriate solutions.

Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.

Proven experience in customer service or call center environments.

Explain the details and sales terms of vacation offers.

Determine guest eligibility to qualify for and purchase timeshare offers.

Excellent communication skills and a strong customer focus.

Hospitality, sales, call center, or marketing experience.

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Receive inbound calls transferred from various sources to promote company products.

Explain the details and sales terms of vacation offers.

Determine guest eligibility to qualify for and purchase timeshare offers.

Excellent communication skills and a strong customer focus.

Hospitality, sales, call center, or marketing experience.

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Receive inbound calls transferred from various sources to promote company products.

QUALIFICATIONS, KNOWLEDGE, SKILLS, & ABILITIES :

1+ year Minimum of customer service experience

Strong computer skills and the ability to learn company software.

Ability to demonstrate good verbal and written communication skills required.

Ability to demonstrate active listening skills to interpret and address customer requests and needs.

Actively participate in ongoing feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings

1+ year Minimum of customer service experience

Strong computer skills and the ability to learn company software.

Ability to demonstrate good verbal and written communication skills required.

Ability to demonstrate active listening skills to interpret and address customer requests and needs.

Actively participate in ongoing feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings

Excellent attendance and punctuality are essential functions of the job.

Excellent verbal and written communication skills, as well as the ability to effectively prioritize and manager time.

Knowledge of Microsoft office products required.

Working knowledge of CCL’s internal system; Navigator and Launchpad required.

Exceed customer expectations with guidance, knowledge, and a real passion for travel.

Ability to provide thorough and complete information regarding booking a cruise including quoting various promotions and targeted offers.

Troubleshoot minor technical issues and escalates to IT via opening service case to troubleshoot escalations.

Education assistance (tuition, student loan, certification support, dependent scholarships)

Use judgment in escalating unresolved issues to management

Fertility and family building benefits through Progyny

Previous call center experience preferred

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.