Resolutions Agent (Virtual) Jobs
By Carnival Cruise Line At , Miramar, Fl
QUALIFICATIONS, KNOWLEDGE, SKILLS, & ABILITIES :
1+ year Minimum of customer service experience
Strong computer skills and the ability to learn company software.
Ability to demonstrate good verbal and written communication skills required.
Ability to demonstrate active listening skills to interpret and address customer requests and needs.
Actively participate in ongoing feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings