Virtual Call Transfer Agent Jobs in Arkansas

High school diploma or equivalent; further education or relevant certifications are a plus.

Ability to multitask and manage time effectively in a remote work environment.

Familiarity with customer relationship management (CRM) systems is preferred.

Ensure high levels of customer satisfaction by actively listening to customers, understanding their needs, and offering appropriate solutions.

Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.

Proven experience in customer service or call center environments.

1+ year Minimum of customer service experience

Strong computer skills and the ability to learn company software.

Ability to demonstrate good verbal and written communication skills required.

Ability to demonstrate active listening skills to interpret and address customer requests and needs.

Actively participate in ongoing feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings

Excellent attendance and punctuality are essential functions of the job.

Excellent verbal and written communication skills, as well as the ability to effectively prioritize and manager time.

Knowledge of Microsoft office products required.

Working knowledge of CCL’s internal system; Navigator and Launchpad required.

Exceed customer expectations with guidance, knowledge, and a real passion for travel.

Ability to provide thorough and complete information regarding booking a cruise including quoting various promotions and targeted offers.

Troubleshoot minor technical issues and escalates to IT via opening service case to troubleshoot escalations.