Vip Merchandiser Jobs in Arkansas

The VIP/Concierge Team is committed to a superior customer experience through advocacy, integrity, and trust.

Title: VIP/Concierge Executive Escalations Agent

Assist users with a wide variety of account or product-related issues

Increase responsiveness and response time.

Empower VIP/Concierge Agents to solve more issues by providing a more extensive product and process training.

Develop VIP/Concierge Feedback Programs based around top contact drivers in order to drive improvement.

Minimum of 3 years of management experience

Monitor overall team performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements

Excellent analytical skills and experience with Excel

Ability to interpret and present data to senior management

Build out essential monthly / quarterly plans for your area’s Account Managers, that execute the department’s strategy

Be accountable for your team’s Account Manager scorecard performance