Vice President User Experience Jobs

Support with talent acquisition, coaching, mentoring and establishing training programs to meet customer experience requirements in different markets.

Fully integrated, responsive, omni-channel customer experience Center of Expertise.

Develop and own customer experience strategy as a key lever to drive toward business objectives and brand priorities.

Influence cross-functionally to proactively identify and resolve operational, WoW, and collaboration challenges across the organization that compromise the customer experience.

Create a heightened level of awareness of customer and employee experiences and needs across leadership.

Lead and champion changes to cross-functional ways of working as required to continuously improve customer experience.

4-year degree from an accredited university in Business Administration, Hospitality Management, or related major

Leadership skills that manage a balance between creative innovation and operational feasibility

Exceptional skill in problem solving and leveraging resources to optimize department capabilities.

Strong process management, ability to solve problems quickly, think strategically, and use data to drive decisions.

8-10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance

Experience leading projects through a highly matrix and relationship-based organization.

Responsible for developing the capabilities and maturity of the leaders on your team

Successful evolution of the capability of Hunters Professional Services (roles and responsibilities, career paths, scalability of team, capacity, and delivery excellence)

Experience managing global teams, across multiple time zones.

University degree or relevant work experience

Successful track record owning a budget and revenue quota, additional experience leading services sales efforts preferred

Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, manage customer expectations and escalations effectively

Possess product management experience in conceptualizing, planning and building through to implementation across cross-functional teams

Required qualifications, capabilities, and skills

Demonstrate effective verbal and written communication skills to influence both internal and external stakeholders

Attention to detail and ability to manage multiple tasks and priorities simultaneously

7+ years of work experience in product development and/or product marketing required

Familiarity/Experience with Agile build methodologies preferred

Five years higher education experience or equivalent experience in a program management role in a related industry.

Value Chain ownership, management, and refinement

Program management across a broad portfolio of complex projects.

Experience working in multiple departments in higher education.

We offer exceptional benefits, many available starting on the first day of employment:

You may have other responsibilities as assigned.

4-year degree from an accredited university in Business Administration, Hospitality Management, or related major

Leadership skills that manage a balance between creative innovation and operational feasibility

Exceptional skill in problem solving and leveraging resources to optimize department capabilities.

Strong process management, ability to solve problems quickly, think strategically, and use data to drive decisions.

8-10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance

Experience leading projects through a highly matrix and relationship-based organization.

Required qualifications, capabilities and skills

Preferred qualifications, capabilities and skills

Knowledge of service design, design systems, and agile methodologies.

User-centric design approach with rapid testing and iterative prototyping for complex highly functional business solutions

Understanding of business intelligent technologies (Tableau, Pega, Qlik)

Lead cross-functional, collaborative design thinking workshops to deliver human-centered creative problem solving

10 years of relevant experience in healthcare quality improvement, patient safety and outcome reporting required.

5 years of relevant experience in leadership role in a healthcare environment required.

3 years of relevant experience in creation and execution of strategic business plans required.

Experience in facilitating effective, collaborative work teams involving individuals of diverse backgrounds required.

Leadership experience in the formation of highly productive and collaborative relationships with multi-disciplinary teams, physicians and other healthcare providers required.

Job Summary - Vice President, Quality, Safety & Experience - Corewell Health East

8+ years of experience in a management capacity, leading media planning and buying teams to achieve business objectives.

Mentor and guide junior talent, ensuring their proper education and advancement within the company.

Agency experience highly preferred, with a strong track record of successful media campaigns for diverse audiences.

Establish and grow client relationships by demonstrating a command of industry and client business issues.

Partner with client teams to break down barriers and encourage investment in diverse audiences.

Develop culture-first plans based on data and insights that deliver tangible business results.

Required Qualifications, Capabilities And Skills

Preferred Qualifications, Capabilities And Skills

Strong presentation skills and experience sharing strategic rationale with partners, senior leaders, and stakeholders

Mentor, coach, and/or manage junior members of the payments design team.

5-8 years of experience designing customer experiences and delivering products

Ability to develop and sustain effective and cooperative working relationships with peers, managers, and other internal and external stakeholders

Experience with personalization, data management as well as global data restrictions.

Proficiency in web authoring and publishing via a content management system, preferably Adobe Experience Manager.

Expertise in project management, preferably in an agile environment, with attention to detail.

Manage website KPIs tied to business goals, understanding multiple conversion funnel flows.

Facilitate and drive communication between business, marketing, and technology teams to align on requirements for new feature development.

Support development activities through aggregation of business requirements, project prioritization, user acceptance testing, and collaboration across internal and external teams.

Independently partner with cross-functional teams to understand, conceptualize and design product features and capabilities across the ecosystem of products

Transform user needs, requirements, and capability gaps into user flows, wireframes, and mockups/comps that solve user and business challenges.

Passionately advocate for customer needs, insights, and market trends, and make sure they are incorporated into the experience and design strategy.

Experience with a broad range of research methodologies (qualitative and quantitative techniques) and the right balance between the two

Experience with SQL, Jira, Tableau is a plus

Prior experience with designing for accessibility is a plus