Travel Technical Support Specialist Jobs in Ohio

• Requires time and territory management skills.

Must have demonstrable computer knowledge; Technical service desk experience is a plus.

• 2-year college degree or equivalent experience in a related field.

• CompTIA CTT+ Certification within 12 months of hire.

• Possesses self-motivation, strong organizational skills and strong interpersonal skills.

• Possesses ability to perform job duties and prioritize work without direct supervision.

Required job duties are normally performed in a climate-controlled office environment, or remotely from home.

Key Knowledge, Skills & Abilities:

Familiarity with ITIL Service Delivery methodologies including problem and incident management a plus.

Basic knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments.

Manage, monitor, and prioritize daily flow within the ticketing system, email and phone queues to meet service levels.

Create and manage against OKRs.

3-5 years of experience in an application development or production support role.

Strong organizational skills, adept at handling multiple competing priorities.

Excellent communication and interpersonal skills, collaborating effectively with developers, analysts, and colleagues across the organization.

Experience in working with and supporting vendor applications.

Act as the production support team lead for 65 applications used by our Wealth and Insurance businesses.

Build and maintain runbooks for each application, ensuring all tasks are completed according to SLAs.

Enhance the employee experience through education awareness and increase the adoption of the firm's technology products.

Responsible for self-management of allocated work assignments.

Partner with leads on key strategies being formulated i.e. mobile, hardware, collaboration and productivity applications to enhance user experience.

Provide 1-on-1 concierge service to walk in customers and employees to assist their technology issues.

Partner with leads to build out a program locally, and where required global alignment with peers.

Maintain and upkeep training materials.