Title Customer Care Specialist Jobs in Virginia , Employment

Be the Voice of the Customer: Join Our Team as a Customer Care Specialist!

Overview The Customer Care Specialist is responsible for providing excellent customer service to customers and responding to inquiries and complaints in a timely and professional manner. The Customer Care Specialist is also responsible for providing technical support and troubleshooting for customers. Detailed Job Description The Customer Care Specialist is responsible for providing excellent customer service to customers and responding to inquiries and complaints in a timely and professional manner. The Customer Care Specialist is also responsible for providing technical support and troubleshooting for customers. The Customer Care Specialist will be responsible for responding to customer inquiries via phone, email, and chat. The Customer Care Specialist will also be responsible for resolving customer complaints and providing technical support and troubleshooting for customers. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot and resolve customer issues

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Ability to work independently and as part of a team

• Ability to multi-task and prioritize tasks

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of customer service software

• Knowledge of customer service best practices

Job Experience

• Previous customer service experience

• Experience in a customer service role

• Experience in a technical support role

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat

• Resolve customer complaints in a timely and professional manner

• Provide technical support and troubleshooting for customers

• Maintain customer records and update customer information

• Monitor customer feedback and provide feedback to management

• Follow up with customers to ensure satisfaction with service

• Assist with other customer service related tasks as needed