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The Helpdesk Specialist Jobs in Texas

Helpdesk Specialist Jobs
By Check Point Software Technologies Ltd. At , San Carlos $51,300 - $54,000 a year
Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
PC/network connectivity knowledge (Ethernet, TCP/IP).
Proven experience working in a helpdesk or technical support role.
Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

Are you looking for a job that will challenge you and allow you to use your technical skills? Become a Helpdesk Specialist and provide technical support to customers in a fast-paced environment! You'll have the opportunity to use your problem-solving skills to help customers with their technical issues and provide them with the best possible solutions. Plus, you'll get to work with the latest technologies and stay up-to-date on the latest trends in the industry. Join us and become a Helpdesk Specialist today!

The Helpdesk Specialist job is a customer service role that involves providing technical assistance to customers. The Helpdesk Specialist is responsible for troubleshooting and resolving customer inquiries and issues.

What is The Helpdesk Specialist Skill Requirements?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of computer hardware and software
• Ability to work independently and in a team environment
• Knowledge of network systems and protocols
• Ability to communicate technical information to non-technical users

What is The Helpdesk Specialist Qualifications?

• Bachelor’s degree in Information Technology or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support

What is The Helpdesk Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is The Helpdesk Specialist Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting and resolving customer inquiries and issues

What is The Helpdesk Specialist Responsibilities?

• Respond to customer inquiries and issues via phone, email, and chat
• Troubleshoot and resolve customer inquiries and issues
• Provide technical assistance and support to customers
• Document customer inquiries and issues in a ticketing system
• Follow up with customers to ensure their inquiries and