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The Helpdesk Specialist Jobs in California

Procurement Helpdesk Specialist Jobs
By TikTok At Los Angeles, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Community Specialist | The Point
By lululemon At El Segundo, CA, United States
Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
Education: High school diploma/GED/equivalent, or above
Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
Attend, support, and/or host local and regional Community events.
Execute the product seeding strategy through community partners and Ambassadors.
Helpdesk Specialist Jobs
By Side, Inc. At , San Francisco, Ca $31.25 - $38.46 an hour
Experience supporting customers and/or working with a case management system (Jira or Fresh Service Experience a plus)
Interest in working in a fast-growing environment with changing responsibilities
Strong spoken, written language and gif skills
Experience administering cloud systems such as Google Workspace, Okta, Zoom, Atlassian and Jamf
Basic programming/scripting skills such as Python, Javascript, etc.
OKTA, Google Workspace, JAMF certifications

Are you looking for a job that will challenge you and allow you to use your technical skills? Become a Helpdesk Specialist and provide technical support to customers in a fast-paced environment! You'll have the opportunity to use your problem-solving skills to help customers with their technical issues and provide them with the best possible solutions. Plus, you'll get to work with the latest technologies and stay up-to-date on the latest trends in the industry. Join us and become a Helpdesk Specialist today!

The Helpdesk Specialist job is a customer service role that involves providing technical assistance to customers. The Helpdesk Specialist is responsible for troubleshooting and resolving customer inquiries and issues.

What is The Helpdesk Specialist Skill Requirements?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of computer hardware and software
• Ability to work independently and in a team environment
• Knowledge of network systems and protocols
• Ability to communicate technical information to non-technical users

What is The Helpdesk Specialist Qualifications?

• Bachelor’s degree in Information Technology or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support

What is The Helpdesk Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is The Helpdesk Specialist Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting and resolving customer inquiries and issues

What is The Helpdesk Specialist Responsibilities?

• Respond to customer inquiries and issues via phone, email, and chat
• Troubleshoot and resolve customer inquiries and issues
• Provide technical assistance and support to customers
• Document customer inquiries and issues in a ticketing system
• Follow up with customers to ensure their inquiries and