The Helpdesk Specialist Jobs in Massachusetts
Specialist, Dna On-The-Floor Jobs
By Moderna
At Burlington, MA, United States
Are you looking for a job that will challenge you and allow you to use your technical skills? Become a Helpdesk Specialist and provide technical support to customers in a fast-paced environment! You'll have the opportunity to use your problem-solving skills to help customers with their technical issues and provide them with the best possible solutions. Plus, you'll get to work with the latest technologies and stay up-to-date on the latest trends in the industry. Join us and become a Helpdesk Specialist today!
The Helpdesk Specialist job is a customer service role that involves providing technical assistance to customers. The Helpdesk Specialist is responsible for troubleshooting and resolving customer inquiries and issues.What is The Helpdesk Specialist Skill Requirements?
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of computer hardware and software
• Ability to work independently and in a team environment
• Knowledge of network systems and protocols
• Ability to communicate technical information to non-technical users
What is The Helpdesk Specialist Qualifications?
• Bachelor’s degree in Information Technology or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support
What is The Helpdesk Specialist Knowledge?
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
What is The Helpdesk Specialist Experience?
• Previous experience in a customer service or technical support role
• Experience with troubleshooting and resolving customer inquiries and issues
What is The Helpdesk Specialist Responsibilities?
• Respond to customer inquiries and issues via phone, email, and chat
• Troubleshoot and resolve customer inquiries and issues
• Provide technical assistance and support to customers
• Document customer inquiries and issues in a ticketing system
• Follow up with customers to ensure their inquiries and
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