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The Helpdesk Specialist Jobs in New York

Helpdesk Specialist Jobs
By Ampcus Inc At White Plains, NY, United States

Client: New York Power Authority (NYPA)

New York Power Authority, 123 Main Street, White Plains, NY 10601

Helpdesk Specialist Jobs
By Interactive Resources - iR At New York, NY, United States
Experience using help desk software and remote support tools preferred
Ideal Skills, Experience, and Competencies:
Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
1year of experience as a Customer Support Specialist or a similar customer service role preferred
Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems
High School Diploma/GED or equivalent work experience

Are you looking for a job that will challenge you and allow you to use your technical skills? Become a Helpdesk Specialist and provide technical support to customers in a fast-paced environment! You'll have the opportunity to use your problem-solving skills to help customers with their technical issues and provide them with the best possible solutions. Plus, you'll get to work with the latest technologies and stay up-to-date on the latest trends in the industry. Join us and become a Helpdesk Specialist today!

The Helpdesk Specialist job is a customer service role that involves providing technical assistance to customers. The Helpdesk Specialist is responsible for troubleshooting and resolving customer inquiries and issues.

What is The Helpdesk Specialist Skill Requirements?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of computer hardware and software
• Ability to work independently and in a team environment
• Knowledge of network systems and protocols
• Ability to communicate technical information to non-technical users

What is The Helpdesk Specialist Qualifications?

• Bachelor’s degree in Information Technology or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support

What is The Helpdesk Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is The Helpdesk Specialist Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting and resolving customer inquiries and issues

What is The Helpdesk Specialist Responsibilities?

• Respond to customer inquiries and issues via phone, email, and chat
• Troubleshoot and resolve customer inquiries and issues
• Provide technical assistance and support to customers
• Document customer inquiries and issues in a ticketing system
• Follow up with customers to ensure their inquiries and