Telecommunications Customer Service Representative Jobs

A driven mindset with impeccable time management skills and a superior work ethic

Attend regular product training sessions with other CSR team-mates and upper-level management

Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry

Communicate the features and benefits of specific products/services based on individualized needs

1-2 years of experience in a customer service or sales role is highly recommended

Excellent communication skills, both verbal and nonverbal

Other managerial responsibilities may be assigned

All telecommunications client product knowledge

How to take your communication skills to the next level

No prior knowledge of telecommunications is required

High school diploma or GED equivalent is not a requirement but is a plus

0-1 years of experience working in customer service, retail, or hospitality

Starting pay between $18-35 per hour, based on experience

Full benefits package including: Medical, Dental, and Vision

Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment

2 weeks vacation your first year

$45 per month cell phone reimbursement

401(k) after 1 year of service with up to 4% company match

Must have Good Communication Skills and a Great Personality

Morale: Morale and attitude are fundamentals to success.

Must be 18yrs of age or older

Ready to work FULL TIME (no part-time available)

Driver's License a Plus but not Mandatory

Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.

Excellent interpersonal skills, tact, and a track record of success with customer-facing roles

Enthusiasm and aptitude for learning new skills

Process upgrades, downgrades, new product purchases, and facilitate delivery and installation efficiently and effectively.

Have the opportunity to engage in continuous professional development training sessions and participate in a dynamic team-based company culture.

1-2 years in a customer based role