Technical Support Tier 2 Specialist Jobs in Union, Arkansas

Act as a technical focal point in the team through hands-on experience

Proven experience troubleshooting network deployments

3+ years of technical support engineering experience in a B2B environment

Excellent written and verbal communication skills in English - a must

Experience in SaaS and\or cloud companies

If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.

Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.

Manage support content and video management.

Offer "premium Support" to key customers.

3-5 years of technical support experience

In-depth technical knowledge and understanding of software, APIs, and databases

Experience with data analysis and reporting

Create and maintain internal/external knowledge base articles, troubleshooting guides, and FAQs.

Exceptional customer service and people skills including strong written and verbal communication.

Strong analytical, technical, and problem-solving abilities with the ability to analyze and interpret data and draw actionable conclusions.

Prior experience with the following is required:

Basic development knowledge using CSS, HTML, and JavaScript

Advocate for product improvements and enhancements based on customer feedback and issue analysis.

Experience building out a knowledge base

2-3 years of Customer Support/Service in SaaSKnowledge in the following

Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees

Learn the ins and outs of our Formstack products and services

Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support

Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas

Provide a quality-driven experience for members and providers.

Possess strong analytical and critical thinking skills

Excellent written and verbal communication skills

Working knowledge of mental health terminology, processes and procedure, a plus

6 months Teladoc Health customer relations experience preferred

Experience in healthcare or mental health care preferred

Intermediate knowledge of HTML and CSS; basic javascript skills.

Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.

Excellent written and verbal communication skills with impeccable attention to detail.

Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.

Work front line emails, chats, and/or phone calls as needed.

Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.

Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).

Two or more years of customer service experience

Excellent written and verbal communication skills, including proper spelling and grammar.

Relevant work history and experience with Google Sheets or MS Excel a plus.

At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;

High school diploma or equivalent

Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).

Two or more years of customer service experience

Excellent written and verbal communication skills, including proper spelling and grammar.

Relevant work history and experience with Google Sheets or MS Excel a plus.

At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;

High school diploma or equivalent

Oversee tracking and management of non-customer issues/tasks, maintain an internal project management tracking board.

Manage team accounts, onboarding and offboarding.

Manage internal and customer facing ticketing system for technical issues.

Configure and manage broadband service and assist in training NOC team members.

Configures and manages mass firmware updates to on-premises equipment and OLTs.

· Proven experience in a tier 2 tech support role

Utilize Microsoft Office software and automated record management systems;

Determine acceptability or conformance to eligibility requirements, laws, rules, regulations, statutes, policies and procedures;

Explain requirements, processes, and procedures to customers;

Enrollment in the (Download PDF reader)PERSI Defined Benefit Retirement Plan (Download PDF reader)

Public Service student loan forgiveness - eligibility requirements may apply.

Understand, analyze and comfortably explain complex issues in determining conformance to eligibility requirements, laws, rules, regulations, statutes, policies and procedures;

BSc Degree or equivalent skill experience

Experience in supporting SaaS solutions for international customers

RestAPIs, Javascript or scripting experience

Ability to prioritise, manage time effectively and multitask

Troubleshoot issues escalated by first and second level support, this may include outbound contact with clients for additional information and resolution.

Provide clear and detailed information to clients on product feature functionality, both written and verbal.

Strong verbal and written communication skills and ability to work with all levels of management

Understand configuration management with tools such as Forward Networks and HPNA

Cloud or SDN knowledge and experience

Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation

5+ years experience with Network technologies:

Experience with troubleshooting complex networking problems

Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time

Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict

Experience with Salesforce, Zendesk, Intercom, or other help desk software

Bachelor's Degree or equivalent experience

Benefits for the Whole Family:

Two years proven track record of communicating resources, steps, and identifying escalations or comparable demonstrated technical support proficiency

Excellent conflict/customer management interaction skills

Interface with various levels of management (both internal and external)

Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

Associate Degree in electronics or equivalent experience

5 years of radiographic, fluoroscopic and digital radiographic systems experience preferred but not required

Excellent communication skills (verbal and written)

Contributes to the department’s knowledge management initiatives.

Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.

Experience with Standard Query Language (SQL).

Business systems analytical experience, including the ability to flow chart processes

Knowledge and understanding of relational databases.

Ability to impart technical knowledge to non-technical end users.

Basic experience and knowledge of software installations and troubleshooting

Interpersonal skills: you thrive in a fast-paced team environment with high performance standards

A Bachelor’s degree or equivalent experience.

3-5 years of experience working in a similar role in fast-paced, saas product companies.

Demonstrated successful ownership of mission-critical tasks requiring exceptional attention to detail and organizational skills.

Strong written and verbal communication skills for frequent internal and external interactions.

Tier 2 Technical User Support role

This is for the Business Information Delivery Team (BID)

Currently 3 folks on the team

There are approx. 1200 end users that access their Enterprise Data Warehouse.

This team answers questions, mostly via email, from end users regarding Data Warehouse.

Most are access issues, requesting access, trying to query or find queries.

Tier 2 Technical User Support role

This is for the Business Information Delivery Team (BID)

Currently 3 folks on the team

There are approx. 1200 end users that access their Enterprise Data Warehouse.

This team answers questions, mostly via email, from end users regarding Data Warehouse.

Most are access issues, requesting access, trying to query or find queries.

Experience with help desk support ticketing systems and remote access software, such as TeamViewer and Salesforce, preferred.

Provide remote support on best practices (e.g. harvesting plants, converting inventory,

Apply customer service and dispute resolution skills, and quickly developing

3 years of Help Desk experience (in software)

MUST have minimum 2 YEARS SQL EXPERIENCE

Hardware experience (label printers, receipt printers, scales, and scanners), preferred

Meeting basic needs of youth by forming genuine professional relationships in a engaging and safe environment.

Role model positive social interactions by involving youth in positive conflict resolution opportunities.

Provide proactive intervention of conflict between youth in order to deescalate situations. Provide callers in crisis with counseling and appropriate referrals.

Complete required documentation and communicate with staff on shared goals and objectives, including end of shift communications.

Be at least 24 years of age.

Please include your resume, cover letter and references with your application.