Technical Support Tier 2 Specialist Jobs in Arkansas

Act as a technical focal point in the team through hands-on experience

Proven experience troubleshooting network deployments

3+ years of technical support engineering experience in a B2B environment

Excellent written and verbal communication skills in English - a must

Experience in SaaS and\or cloud companies

If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.

Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.

Manage support content and video management.

Offer "premium Support" to key customers.

3-5 years of technical support experience

In-depth technical knowledge and understanding of software, APIs, and databases

Experience with data analysis and reporting

Create and maintain internal/external knowledge base articles, troubleshooting guides, and FAQs.

Exceptional customer service and people skills including strong written and verbal communication.

Strong analytical, technical, and problem-solving abilities with the ability to analyze and interpret data and draw actionable conclusions.

Prior experience with the following is required:

Basic development knowledge using CSS, HTML, and JavaScript

Advocate for product improvements and enhancements based on customer feedback and issue analysis.

Experience building out a knowledge base

2-3 years of Customer Support/Service in SaaSKnowledge in the following

Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees

Learn the ins and outs of our Formstack products and services

Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support

Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas

Provide a quality-driven experience for members and providers.

Possess strong analytical and critical thinking skills

Excellent written and verbal communication skills

Working knowledge of mental health terminology, processes and procedure, a plus

6 months Teladoc Health customer relations experience preferred

Experience in healthcare or mental health care preferred

Intermediate knowledge of HTML and CSS; basic javascript skills.

Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.

Excellent written and verbal communication skills with impeccable attention to detail.

Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.

Work front line emails, chats, and/or phone calls as needed.

Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.

Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).

Two or more years of customer service experience

Excellent written and verbal communication skills, including proper spelling and grammar.

Relevant work history and experience with Google Sheets or MS Excel a plus.

At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;

High school diploma or equivalent

Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).

Two or more years of customer service experience

Excellent written and verbal communication skills, including proper spelling and grammar.

Relevant work history and experience with Google Sheets or MS Excel a plus.

At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;

High school diploma or equivalent

Oversee tracking and management of non-customer issues/tasks, maintain an internal project management tracking board.

Manage team accounts, onboarding and offboarding.

Manage internal and customer facing ticketing system for technical issues.

Configure and manage broadband service and assist in training NOC team members.

Configures and manages mass firmware updates to on-premises equipment and OLTs.

· Proven experience in a tier 2 tech support role