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Technical Support Associate Analyst Jobs in Virginia

Technical Support - Associate
By Node.Digital LLC At Dulles Town Center, VA, United States
Experience installing, maintaining, and configuring operating systems, applications, and systems
Knowledge and understanding of operating systems, networks and services
Manage changes to systems and assesses the security impact of those changes
Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, firewalls, taps
Excellent interpersonal and communication skills (written and verbal)
CompTIA Certifications (A+, Net+, Sec+)

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Technical Support Associate Analyst to join our team! You will provide technical support to our customers, troubleshoot and resolve technical issues, and ensure customer satisfaction. If you are passionate about technology and helping others, this is the job for you!

Overview Technical Support Associate Analyst is a professional responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. They must be knowledgeable in a variety of computer hardware and software applications, and be able to provide technical advice and solutions to customers. Detailed Job Description Technical Support Associate Analysts are responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. They must be knowledgeable in a variety of computer hardware and software applications, and be able to provide technical advice and solutions to customers. They must also be able to diagnose and troubleshoot hardware and software issues, and be able to provide technical support to customers over the phone, via email, and in person. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of computer hardware and software applications
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and solutions to customers
• Knowledge of computer networking
• Knowledge of operating systems
• Knowledge of database systems
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with customer service and support
Job Knowledge
• Knowledge of computer hardware and software applications
• Knowledge of computer networking
• Knowledge of operating systems
• Knowledge of database systems
• Knowledge of customer service and support
Job Experience
• At least two years of experience in technical support
• Experience with customer service and support
Job Responsibilities
• Provide technical support to customers
• Troubleshoot hardware and software issues
• Provide technical advice and solutions to customers
• Diagnose and resolve customer inquiries
• Assist customers with installation and configuration of hardware and software
• Monitor customer support requests and ensure timely resolution
• Maintain customer records and update customer information in database