Junior Technical Support Analyst
By Atlassian At New York, United States
Solid skills supporting and troubleshooting MacOS
Providing AV support for events onsite
Some familiarity with various MDM solutions
Some familiarity with collaboration tools (Slack, Loom, Mural, etc)
Technical Support Analyst(Contract)
By SoFi At New York, NY, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Technical Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing customer service and support. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Technical Support Analyst Job Skills:

• Excellent customer service and communication skills
• Ability to troubleshoot and solve technical problems
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to work with a variety of people

What is Technical Support Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or other technical certifications
• Experience in customer service and technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot and solve technical problems

What is Technical Support Analyst Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software, databases, and tools

What is Technical Support Analyst Job Experience?

• Experience in customer service and technical support
• Experience in troubleshooting and problem-solving
• Experience in using customer service software, databases, and tools