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Technical Support Account Manager Jobs in Fremont, Iowa

Technical Support Manager Jobs
By Tracker Corp At , Remote
Strong work ethic and prior experience leading teams, either in Support, Account Management, or any Technical capacity
Motivate staff through coaching sessions, mentoring and career development through a defined performance management process.
Creates a sense of ownership among the team members through appropriate skills mix, coaching, delegation and collaboration
Manage customer feedback and support requests through multiple vectors including email, user forums, ticketing system and conference calls
Good mediation skills are critical and fantastic interpersonal skills vital
Innovative experience in delivering Customer Delight moments: Chat, Self-Service/Help, proactive communications techniques that deliver value
Senior, Technical Account Manager
By EROAD At , Remote $110,000 - $115,000 a year
You'll have previous experience in a similar role, working in a software / SaaS business.
It's a given you have a deep technical knowledge and capability and ideally you have worked in a SaaS business previously
You will have ownership of providing value and a seamless service while achieving operational efficiency and growth objectives.
Take care of the customers journey with us every step of the way, helping them to achieve their desired business outcomes.
Provide deep product expertise to clients and develop a deep understanding of their technical environment, product configurations and business processes.
Compile and analyze Customer Success metrics and KPIs and deliver customized business reviews.
Technical Account Manager - Usa
By Velo3D At , Remote
Proven work experience as a Field Service Manager, Technical Account Manager, Project Manager, or Program Manager
Identify solutions to keep customers satisfied and reduce support costs through surveys and other means of gathering data about customer experience.
Champion service contract renewals and manage them to completion.
Former hands-on experience with complex equipment, CAD, and supporting software
Excellent verbal and written communication skills
Strong analytical and problem-solving skills using collaborative and innovative approaches, as necessary
Technical Support Account Manager (Tsam)
By PTC Inc. At , Remote
Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap.
Successful track record in Relationship Management and Account Management, preferably in a digital selling IT environment
Excellent communication and presentation skills, both written and spoken
Knowledge of PTC solutions is not required but a big plus
Ability to work well in team with excellent organizational skills
Cross-functional coordination and collaboration skills across various levels
Technical Account Manager (Support)
By BoostUp.ai At , Remote
Manage customer expectation and lead them to customer satisfaction
Always strive to provide exceptional customer experience.
3+ years of experience in a customer facing B2B SaaS role
Experience managing multiple stakeholders and projects
Critical thinker with problem solving skills
Startup experience (preferably in the last two years)
Principal Technical Account Manager
By Salesforce At , Dallas, 75201 $154,300 - $212,200 a year
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Knowledge or experience in Retail and Consumer Goods industry a plus.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies.
Knowledge of software development process and design methodologies
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Support Account Manager Jobs
By ServiceNow At Orlando, FL, United States
Project and large account management experience
Working knowledge or ITIL incident, problem and release management process and procedures
Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records
Reporting – Agreed upon and regular service management reporting and analysis
Coordinate internal resources, including technical and customer support, professional services and management to meet account performance objectives and customers’ expectations
Manage special projects as assigned by management to meet customer and cross-functional team needs
Support Technical Account Manager - Remote | Wfh
By Get.It Recruit - Administrative At Santa Clara, CA, United States

We are a dynamic and rapidly growing Silicon Valley technology company on a mission to revolutionize the way payments are made. Our platform facilitates cash, debit, credit, and ACH payments, ...

Technical Account Manager Jobs
By Ntropy Network At , New York
Excellent time and relationship management skills and ability to prioritize and work across teams and functions
Experience in a client-facing and/or technology-focused role where you have solved hard problems in creative ways driving real impact
Unlimited PTO & remote work environment with flexible working hours
Competitive salary & stock options commensurate with experience401k with 100% match up to 4% with immediate vesting and eligibility
Medical, Dental, Vision benefits (Plus membership to One Medical for all US-based employees)
Own the post-sales technical strategy and integration with customers, ensuring our mutual roadmaps are understood and communicated
Associate Technical Account Manager
By Yardi Systems, Inc. At , Cleveland
Prior experience working with property management or real estate software
Use your ability to follow processes and log all activity in a client relationships management tool
Use your strong interpersonal skills to help train clients and build solid working relationships
Awesome written and verbal communication skills
Phenomenal customer service skills and desire to go the extra mile
Great people skills and the ability to be personable and professional
Manager, Technical Support Operations
By Rekor At Columbia, MD, United States
Strong organizational and time-management skills, including the ability to handle multiple tasks.
Preferred Knowledge, Skills and Abilities
Liaison between technical support and the other internal stakeholders (product management, product engineering and sales teams)
4-8 years of experience in a Manager Technical support role
Manage the day-to-day operations of the technical support team in support of customer success for technical operations.
Manager customer ticket escalations and troubleshoot matters providing technical guidance to ensure timely resolution.
Technical Account Manager Jobs
By IT Motives At Portland, Oregon Metropolitan Area, United States
Knowledge of CIS controls will EXTREMELY HELPFUL
Paid Medical, Dental, and Vision benefits for the entire family
• Become a Subject Matter Expert on Managed Security Products.
· Strong IT security knowledge in both cloud-based and on-prem environments.
· Excellent written and verbal communication skills, and strong client-facing skills.
· Excellent problem-solving, analytical, and troubleshooting skills
Support Account Manager Jobs
By NetApp At United States
Must have problem solving skills to drive case and escalation management from beginning to resolution
Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
Sufficient technical skills to obtain NCTA certification
Must have proven leadership experience and success supporting a large financial customer
Must possess “ownership” mentality in building internal/external relationships, driving actions, and ensuring the best customer experience
Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams
Technical Support Manager Jobs
By Agile Search Inc. At Greater Boston, United States
5+ years of experience leading medical device technical support related to wireless solutions/remote patient monitoring.
Knowledge of medical device regulations and compliance requirements.
Manage the team ensuring the company’s customers receive exceptional service, timely resolution of inquiries, complaints, and product issues.
Manage third-party service providers to ensure service levels are met or exceeded.
Ensure compliance with regulatory requirements and industry standards.
Experience with integrating medical devices with other systems and equipment in healthcare facilities.
Technical Consulting Account Manager
By Triangle Technology At , Austin $100,000 a year

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Mts 1, Technical Account Manager
By PayPal At , Austin
You have a working knowledge of monitoring and troubleshooting tools or are willing to learn tools like Splunk, Datadog etc.
You have relevant customer-facing or technical work experience – Retail Point of Sale experience is preferred.
Proactively identify issues with APIs, code, services and network latency and suggest solutions to improve the customer experience.
Learn new skills, technologies and tools to grow personally and professionally
You’re curious and enjoy solving problems to get to the root cause of an issue
You love being a customer champion and show this with your empathy and advocacy
Sr Technical Account Manager
By ServiceNow At , San Francisco, 94111 $121,760 - $188,640 a year
A background in Application Performance Management (APM), log monitoring, or software development and analytics
You have experience with microservices and/or distributed systems
You have a passion for technology, innovation, and business
You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Senior Technical Account Manager
By Cedar Inc At , New York $165,750 - $195,000 a year
Experience with Project Management Methodologies (Agile, Waterfall) and Tools ( Jira, Monday.com, MS Projects, etc.…)
Proven work experience as a Technical Account Manager or similar roles supporting clients
This role offers a competitive benefits and wellness package
Subject to location, experience, and education
Proven IT Healthcare consulting experience; candidates who have worked with clients leveraging Epic’s EHR will be prioritized.
Prior software development experience is required. Python, Javascript, ….
Senior Technical Account Manager
By NetFoundry At ,
10+ years of pre-sales engineering, technical account management, engineering, or consulting experience in networking, cloud-based security services, or software-defined networks.
Always strive to provide exceptional customer experience.
Have hands-on knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.
Experience in managing multiple stakeholders and projects.
Excellent prioritization skills with the ability to delegate effectively across virtual teams.
Excellent verbal and written communication skills
Senior Technical Account Manager
By Cedar At New York, NY, United States
Experience with Project Management Methodologies (Agile, Waterfall) and Tools ( Jira, Monday.com, MS Projects, etc.…)
Proven work experience as a Technical Account Manager or similar roles supporting clients
This role offers a competitive benefits and wellness package
Subject to location, experience, and education
We are looking for a candidate for this position with Epic EHR Experience*
Proven IT Healthcare consulting experience; candidates who have worked with clients leveraging Epic’s EHR will be prioritized.
Technical Support Manager Jobs
By EcoEngineers At Des Moines Metropolitan Area, United States
Assumes additional responsibilities and leads special projects as assigned.
5+ years of related experience, with at least one year in a supervisory role preferred.
IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, MTA, and/or MCSE preferred.
Proficient with Microsoft 365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager.
Natural collaborator with exceptional customer service and problem-solving skills.
Demonstrated leadership and decision-making skills.