Technical Support Account Manager Jobs in Arkansas

Prior experience working with property management or real estate software

Use your ability to follow processes and log all activity in a client relationships management tool

Use your strong interpersonal skills to help train clients and build solid working relationships

Awesome written and verbal communication skills

Phenomenal customer service skills and desire to go the extra mile

Great people skills and the ability to be personable and professional

Must have problem solving skills to drive case and escalation management from beginning to resolution

Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management

Sufficient technical skills to obtain NCTA certification

Must have proven leadership experience and success supporting a large financial customer

Must possess “ownership” mentality in building internal/external relationships, driving actions, and ensuring the best customer experience

Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams

Strong background in technical client relationship management, technical consulting, and project management

Develop strategies to improve the customer experience, team performance, morale, and cohesion with other internal teams

Experience with EDR, MDR, SIEM and IDS/IPS systems

Experience with SaaS platforms and services, their adoption, integration and ongoing use

Experience with Gainsight is a plus

Strong people leadership skills with proven track record of winning

Knowledge and experience of project management techniques and tools

Create and maintain reasonable project plans and schedules to manage customer expectations (both service and content provider)

Hands-on knowledge of content-delivery standards such as MRSS, JSON, SFTP, etc.,

Hands-on knowledge of Internet technologies, including HTTP/S protocols and use of protocol analyzers

Strong problem solving and analytical skills, including qualitative and quantitative

Experience with OTT content operations

Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment

Willingness to be a hands-on contributor; excellent communication skills, including issue tracking, triaging, and crisis management

Manages and oversees the operations associated with a team of front-line technical staff providing end-to-end support for Entrata Products

Reinforce and build processes that improve customer and employee experience and balance the team’s workload.

3+ years of customer support experience in a SaaS organization

World-class customer service and communication skills, both verbal and written