Technical Service Manager Jobs

Job Purpose

The purpose of this role is to ensure adequate resources and capability (people and processes) including the necessary level of specialized knowledge and expertise of the relevant segments/products and related downstream industries that reside within our technical services teams to provide the necessary support to customers in line with the business’ commercial strategy.

Key Responsibilities

• Develop and maintain a high level of customer intimacy by cultivating strong relationships with the technical teams at strategic independent and other nominated key accounts within the segments across the region
• Creation and delivery of the Technical Service strategies per segment per region within North America with guidance from the Regional Sales Manager and the Global Technical Manager.
• Work closely with sales teams to align on the commercial (including technical services) strategy geared towards the achievement of the segment/unit financial and non-financial deliverables
• Ensure that the technical services team inputs fully and effectively to key supporting processes, e.g. forecast accuracy in integrated business planning (IBP), opportunity management in the sales process, and claims management process.
• Contribute to the overall regional management team decision-making process through IBP.
• Contribute to the development and execution of the segment strategy plan and take the lead in defining, and owning, the specific implications for the region/channel/market.
• Manages the other Technical Service Representatives in each region within North America with guidance from the Regional Sales Manager and the Global Technical Manager.
• Ensure that the product pipeline is managed effectively with sufficient allocated resources to effectively deliver on committed dates as well as ensuring risks are managed to avoid.
• Effectively engage, develop, and lead the technical services teams for the relevant segments across the region
• Drive and coordinate on behalf of the regional commercial team a robust value engineering pipeline based on a future projected business that will deliver ongoing improvements in margins.

Job Requirements

• Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 8-10 years of work experience in technical services and support
• Minimum Bachelor Degree in chemical engineering, chemistry, or related field. A Master of Science in a related field and/or business administration will be a strong preference
• Skills – Leadership, managerial skills, stakeholder management, decision making, creating value propositions, communication, and presentation, commercial and business acumen, a basic understanding of financial concepts related to sales and cost to serve.

Total Compensation

• Paid Parental leave.
• Career growth opportunities on a regional and global scale
• Generous vacation, sick, and holiday pay
• Hybrid work for most exempt roles
• Medical insurance with HSA
• The salary range for these skills is $105,000 to $115,000 + a 15% annual bonus.
• 401K retirement savings with a 6% company match
• Dental, Vision, Life, AD&D benefits
• Monthly Automobile Allowance
• Active Diversity & Inclusion Networks
• Tuition Reimbursement