IT System Support Specialist Jobs in Oklahoma , Employment

Are you looking for an exciting opportunity to work in IT System Support? We are looking for a motivated and experienced System Support Specialist to join our team. You will be responsible for providing technical support to our customers and ensuring their systems are running smoothly. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

IT System Support Specialist Job Description The IT System Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Job Skills Required

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Excellent problem-solving skills

• Ability to work independently and as part of a team

• Excellent customer service skills

• Ability to communicate technical information to non-technical users

• Ability to prioritize tasks and manage time effectively

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least two years of experience in IT support

• A+ certification or equivalent

• Microsoft Certified Solutions Associate (MCSA) certification or equivalent

Job Knowledge

• Knowledge of computer systems, hardware, and software

• Knowledge of network systems and protocols

• Knowledge of troubleshooting techniques

• Knowledge of customer service principles

Job Experience

• At least two years of experience in IT support

• Experience in customer service

• Experience in troubleshooting computer systems

Job Responsibilities

• Respond to queries and provide technical assistance and support

• Run diagnostic programs to identify problems

• Isolate problems and determine and implement solutions

• Install, modify, and repair computer hardware and software

• Provide technical support to users via phone, email, or in-person

• Monitor system performance and troubleshoot issues

• Maintain records of daily data communication transactions, problems, and remedial actions taken

• Train users on new systems and software