System Support Specialist Jobs

Why Waystone:

Are you passionate about simplifying IT strategies for businesses? Waystone, a trusted Managed Services Provider, is looking for a talented individual to join our team. We pride ourselves on offering cost-effective solutions while leveraging the latest technologies available today. At Waystone, our main objective is to empower our clients with a robust IT infrastructure. By entrusting us with their IT needs, our clients can focus on what truly matters - expanding their business and achieving their goals.

As part of our team, you will collaborate directly with clients to develop tailored product suites that perfectly align with their IT requirements, ensuring scalability for future growth. In the fast-paced and ever-evolving IT industry, we strive to stay at the forefront. This means you can confidently rely on us to keep our clients' systems up to date and running smoothly. Every client is highly valued at Waystone, and we go above and beyond to offer comprehensive solutions and dedicated support.

Description:

As a System Support Specialist, you will fully immerse yourself in understanding our clients' businesses, enabling us to provide services that precisely match their unique needs. We are seeking a meticulous, detail-oriented, and well-organized individual to join our team. As a System Support Specialist, you will play a crucial role in providing exceptional technical assistance and support to clients encountering challenges with computer systems, hardware, or software.

Responsibilities:

·Troubleshooting and Resolution: Demonstrate expertise in promptly resolving client inquiries and issues related to computer systems, hardware, or software, ensuring seamless operations and client satisfaction.

·Documentation and Reporting: Maintain meticulous records by accurately documenting client tickets, including comprehensive details of reported issues and the steps taken to achieve resolution, promoting effective communication and knowledge sharing.

·New Equipment Setup: Take charge of setting up newly purchased equipment for clients, ensuring meticulous installation and configuration according to established guidelines, contributing to a smooth and efficient onboarding process.

·Application Upgrades: Employ your technical prowess to execute necessary upgrades to essential business applications, ensuring compatibility and optimized performance, thereby enhancing productivity and efficiency.

·Project Implementation: Collaborate with the team in administering projects and deploying cutting-edge technologies, allowing for seamless integration and the achievement of project objectives.

·Hardware and Software Support: Display your proficiency in installing, supporting, monitoring, testing, and troubleshooting hardware and software issues, employing advanced diagnostic techniques to deliver timely and effective solutions.

·Repair Recommendations: Identify and recommend appropriate repairs for faulty equipment or software malfunctions, proactively coordinating with relevant parties to schedule repairs and minimize downtime, ensuring uninterrupted operations.

·Workstation and Server Configuration: Demonstrate your expertise in installing and configuring workstations, printers, and servers, ensuring flawless connectivity and optimal performance within the network environment.

·Network Troubleshooting: Employ your problem-solving skills to troubleshoot network communications and address network performance issues, diligently diagnosing and resolving problems to maintain a robust network infrastructure.

·End-User Support and Guidance: Provide superior technical support and guidance to end-users, effectively addressing their concerns, questions, and issues in a timely and professional manner, cultivating positive client relationships.

·Vendor Collaboration: Foster collaborative relationships with external vendors, leveraging their expertise as needed to assist in resolving technical issues or implementing modern technologies, ensuring seamless operations and technological advancements.

Qualifications:

Exceptional Customer Service Skills:

• Providing unparalleled customer service with a friendly approach.
• Engaging and communicating effectively with clients to understand their needs.

Advanced Software and Hardware Troubleshooting Skills:

• Proficiently handling hardware troubleshooting using comprehensive techniques.
• Diagnosing and resolving complex computer software issues with expertise.

Meticulous Documentation Skills:

• Strong ability to document troubleshooting processes accurately.
• Creating detailed and comprehensive records of ticket details and resolutions.

Extensive Technical Support Background:

• Previous experience in technical support (help desk or IT managed services experience a +).
• Proven ability to excel in providing exceptional technical assistance.

Strong Interpersonal Skills

·Must be well-spoken, outgoing, organized, detail-oriented, dependable, and flexible.

·Ability to communicate effectively with clients over the phone, in writing, and in person.

Note: The above job description represents a comprehensive outline of the responsibilities and qualifications expected from a System Support Specialist. Specific roles and requirements may vary depending on the company and industry.