IT Support Level I Jobs in Oklahoma , Employment

Are you looking for an exciting opportunity to start your career in IT Support? We are looking for a motivated individual to join our team as a Level I IT Support Technician. You will be responsible for providing technical assistance to our customers and helping them resolve their IT issues. If you have a passion for technology and a desire to help others, this is the perfect job for you!

IT Support Level I job is a technical support role that provides first-level support to end users. This role is responsible for troubleshooting hardware and software issues, providing basic technical support, and escalating more complex issues to higher-level support personnel.

What is IT Support Level I Skill Requirements?

• Knowledge of basic computer hardware and software

• Ability to troubleshoot and diagnose technical problems

• Excellent customer service and communication skills

• Ability to work independently and as part of a team

• Knowledge of network protocols and technologies

• Knowledge of Windows and Mac operating systems

What is IT Support Level I Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field

• A+ certification or equivalent

• Microsoft Certified Professional (MCP) certification or equivalent

• Experience with customer service and technical support

What is IT Support Level I Knowledge?

• Knowledge of computer hardware and software

• Knowledge of network protocols and technologies

• Knowledge of Windows and Mac operating systems

• Knowledge of customer service and technical support

What is IT Support Level I Experience?

• Previous experience in a technical support role

• Experience troubleshooting hardware and software issues

• Experience providing customer service

What is IT Support Level I Responsibilities?

• Respond to customer inquiries via phone, email, and chat

• Troubleshoot and