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Support Account Manager Jobs in Arkansas

Support Account Manager Jobs
By NetApp At United States
Must have problem solving skills to drive case and escalation management from beginning to resolution
Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
Sufficient technical skills to obtain NCTA certification
Must have proven leadership experience and success supporting a large financial customer
Must possess “ownership” mentality in building internal/external relationships, driving actions, and ensuring the best customer experience
Excellent interpersonal communication and customer service skills in order to collaborate successfully with customers and cross functional teams
Manager, Guideline Support Jobs
By Beautycounter At United States
Audits and reviews for systemic compliance management
Manage and assist with Guideline Support inbox to ensure timely communication and resolution
5+ years of direct selling experience, with at least 4 years in a compliance role
Strong communication skills; written and verbal
Strong organizational skills to drive multiple processes and priorities simultaneously while working cross-functionally with other departments and key stakeholders
Ability to work independently, take initiative and manage multiple projects in a fast paced environment

Are you looking for a challenging and rewarding role in customer service? We are looking for an experienced Support Account Manager to join our team and provide exceptional customer service to our clients. In this role, you will be responsible for managing customer accounts, resolving customer inquiries, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

A Support Account Manager is responsible for providing customer service and technical support to clients. They are the primary point of contact for clients and are responsible for resolving customer issues, providing product information, and ensuring customer satisfaction.

Detailed Job Description:

Support Account Managers are responsible for providing customer service and technical support to clients. They are the primary point of contact for clients and are responsible for resolving customer issues, providing product information, and ensuring customer satisfaction. They must have excellent communication and problem-solving skills and be able to work independently and as part of a team. They must be able to multitask and prioritize tasks in order to meet deadlines.

What is Support Account Manager Job Skills Required?

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Problem-solving skills
• Technical knowledge of products and services
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Support Account Manager Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Support Account Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications
• Knowledge of product features and benefits
• Knowledge of customer service processes and procedures

What is Support Account Manager Job Experience?

• Previous experience in customer service or technical support
• Experience in a customer-facing role
• Experience in troubleshooting customer issues

What is Support Account Manager Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot customer issues and provide solutions
• Provide product information and answer customer questions
• Ensure customer satisfaction by providing timely and accurate responses
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information in the database
• Follow up with customers to ensure their satisfaction