Claim Specialist-Weather & Catastrophe Claims Services Hail Reconciliation Unit - Dallas /Hybrid

• An annual bonus based on individual and enterprise performance
• Annual merit increases

• Annual Celebration Day to celebrate what’s important to you
• Discounts from hundreds of retailers through our Perks at Work program
• Paid Development Time
• Tuition Reimbursement/Community College Tuition Program
• Wellness and mental health programs
• Paid Time Off (PTO), plus:
• Paid Volunteer Time
• 5 days of Life Leave to take care of yourself and your family

• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Investigating, evaluating, negotiating, and settling claims
• Supporting our customers through personalized, caring, and simple interactions
• Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
• Contacting customers by telephone, written correspondence and/or various electronic media

• Examines claims submitted by insureds and/or third parties, or claims referred from other claim units, to determine whether additional or specialized investigation is necessary for claim resolution
• Assists Agents in the resolution of claims
• Handles claims that do not need a physical inspection and are expected to close in a short timeframe
• Prepares and/or reviews property estimates and contents estimates in loss settlements
• Resolves a large volume of claims in an in office environment through investigation, evaluation, negotiation, verification of coverage and extent of damage to property

• May be required to work overtime
• Fulfills state licensing and continuing education requirements, as applicable
• Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
• Job may require travel overnight via commercial transportation and/or driving motor vehicles to any office locations where the company does business, or other locations to conduct/attend training, conferences, meetings and or seminars
• Must be willing to work flexible work shifts and/or varying shifts as operation dictates

We Are Looking for:

• Resourcefulness
• Accountability
• Strong critical thinking and decision-making skills
• Ability to prioritize and timely complete workload while efficiently utilizing technology
• Strong written and verbal communication skills

Must Have Skills

• Strong written, verbal, and interpersonal communication skills
• Strong analytical skills along with high competence in the following: Accountability, Adaptability, Customer Focus, Decision Making & Judgment, and Teamwork
• A passion to be a part of a team dedicated to helping State Farm fulfill our commitment to our policyholders
• Ability to apply policy, law, and regulations to ensure proper resolution of claims

Preferred Technical Skills

• Excellent phone skills
• Microsoft Office proficiency (Outlook, Excel, Word, Skype for Business, SharePointe, etc.)
• Data entry skills

Preferred/Desired Skills, Education, Knowledge, Experience

• Relevant property / homeowners’ claims experience and/or construction experience preferred
• Bachelor’s degree or related insurance related courses and / or designations