Social Listening Strategist Jobs

Mentors and supervises community manager(s)

Lead all monthly, quarterly, and real-time creative briefings in coordination with account, brand strategy, and production teams

Help build activation-specific communication strategies in coordination with social strategy, data strategy, and brand strategy teams

Lead all quarterly and real-time reporting, as well as optimization recommendations and test and learn approaches

Proactively identify brand opportunities in social and emerging media

Work directly with creative and production teams to build social-first creative that achieves business goals, including real-time or trending opportunities

Familiarity with social media management and reporting tools such as Sprinklr, Netbase, Brandwatch, etc.

When applicable, manage copy development for social media content and community conversation.

3-5 years of relevant experience

Experience in QSR is a plus but not a mandatory

Experience mining social media and interpreting reporting to uncover audience and creative insights.

Strong brief development skills and collaborating with creative counterpoints to develop social-first content and ideas.

Experienced Professionals: Our team consists of skilled listeners with a background in offering support and guidance in various areas of life.

Communication Improvement: We can assist you in enhancing your communication skills, both personally and professionally, to foster stronger connections with others.

Immediate Calls: For urgent support, we offer immediate calls where you can connect with a listener in less than an hour.

Experience a safe and supportive environment to express yourself and gain valuable insights.

Personal Growth: Our goal is to foster personal development and self-discovery, helping you navigate challenges and achieve positive change.

Confidentiality: We understand the importance of privacy, and all information shared during sessions is treated with the utmost confidentiality.

The ideal candidate has 2+ years of background in social media management and/or creator marketing and is exceptionally organized

Work with content team, client and Client Success Manager on developing client approved travel itinerary as needed

Work with Client Success Managers to determine KPIs and performance needs

Proficiency in Facebook Ads Manager and understanding of social marketing platforms

This is a team environment. We’re looking for a coordinator who is able to manage timelines, deliverables and multiple stakeholders.

Proficiency in Facebook Ads Manager

Minimum of two years of prior work experience, preferably in social media community management or related field

4+ years of social media community management for a large brand with diverse issues

Title: Program Manager, Social Brand Reputation

Manage key stakeholder conversations with senior level global leadership

Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media

Understand the full spectrum of client customer care policies and processes

Experience leading campaigns across all social channels including community management

Manages calendars and content plans, ensuring assets and messages support objectives and requirements for key promotional windows

Knowledge of paid social capabilities and best practices vs. organic social capabilities and best practices

Skilled collaborator and comfortable with working in a fully remote environment

Mentor and potentially manage social managers and associate social managers

Experience in B2C (QSR, Retail, Ecomm) required, B2B is a nice to have

HP offers a comprehensive benefits package, including:

4 or more years of relevant experience.

Experience using Natural Language Processing technology to summarize qualitative survey comments a plus.

Strong consulting skills with ability to interact with and influence leaders across the organization.

Excellent written and verbal communication skills, including the ability to create clear and concise reports and presentations.

Work with key stakeholders to understand Listening goals and jointly develop content and methodology to ensure actionable information is collected.

2-3 years of social community management and/or social media analytics experience

Manage weekly and seasonal content planning, ensuring an always-on presence

Manage health events via a regulated process that reports consumer complaints to a central P&G database

Experience personally or professionally managing and growing social channels; enthusiastic about learning new platforms, research and analytic tools and search algorithms

Understand KPIs and have a working knowledge of paid vs. organic social

Ideally have Photoshop or other graphic design skills to agilely create new organic content

Experience in community building and influencer campaign management

Strong organizational and communication skills, and the ability to manage multiple workstreams simultaneously

5-8 years of experience in Social Listening, Influencer Marketing and Social Media

Luxury and/or beauty experience preferred

Proven writing skills (technical and creative)

Strong analytic skills in assessing ROI for impact of efforts

Present and communicate findings to cross functional teams and management in order to drive business decisions

Helps the social and brand teams make decisions through data-driven hypothesis, insights, conclusions and recommendations

Loves to dig into data to determine an audience’s motivations, behaviors, and attributes and identify their needs and wants

Owns measurement and analytics of marketing programs, campaigns and activities across earned and owned social channels

Creates easy-to-consume ongoing dashboards and measurement plans; monitors and shares insights at a regular cadence throughout the year

Partners with social team to create ad-hoc analyses such as social listening, audience segmentation, competitive analyses