Service Now Jobs

3 years working experience as a Data Analyst or Business Data Analyst, including experience in soliciting requirements.

Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)

Two (2) years of experience as a Data Analyst in an Enterprise environment.

2 years expereince with ServiceNow, with preference toward specific hands-on knowledge of Performance Analytics dashboard and report development and maintenance work.

Two (2) years of experience developing dashboards using data reporting tools (Tableau, ETL)

Identify, analyze, and interpret trends or patterns in complex data sets.

Understands the entire Incident Lifecycle Management cycle and Knowledge Management Suite.

ServiceNow expertise in IT Service Management.

Work closely with ServiceNow functional teams to build requested items and tasks using workflows to manage key processes.

Write requirements and closely work with ServiceNow administrative team to configure and improve core of custom applications.

Write requirements to leverage ServiceNow business rules, scripts, UI actions, workflows, integrations, and process automation to improve service delivery.

Provide requirements for dashboards and reporting, and act as a backup resource developing dashboards, as necessary.

Demonstrated ability with ServiceNow case, incident, change, problem, request, CMDB and knowledge management applications.

Experience in configuring and troubleshooting CSM Modules specific to customer poral, catalog items and case management workflows.

Experience in API integration and IT management

Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.

Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

HS diploma and 5 years of experience or BS in Computer Science support and 3 years of experience with Service now.

Face to Face Customer Service Experience

Opportunity to Manage Different Personalities

NO EXPERIENCE NEEDED- FULL TRAINING - MUST BE ABLE TO START FULL TIME ASAP

Ongoing Training & Leadership Development

Desire to make a difference

Community-Based Advertising & Brand Awareness

Experience in configuring theServicePortal chat for Virtual Agent

Experience in scripting to call APIs

Experience is creating themes or use existing themes

Experience in using out of the box widgets for the application need

Experience in configuring the virtual Agent toServicePortal

Client side and server-side scripting experience

•The role is expected to be working closely with ServiceNow teams and translate business requirements into solution.

• Having knowledge of scrum waterfall process will be advantage.

•Partner with ServiceNow development team and business to drive requirement-gathering workshops, data analysis, problem-solving, and functional design.

•Serve as a liaison between business stakeholders and the development team.

Face to Face Customer Service Experience

Opportunity to Manage Different Personalities

NO EXPERIENCE NEEDED- FULL TRAINING - MUST BE ABLE TO START FULL TIME ASAP

Ongoing Training & Leadership Development

Desire to make a difference

Community-Based Advertising & Brand Awareness

Weekly pay with Daily Pay option.

Travel time reimbursement in between clients.

Personal Protective Equipment (PPE) including gloves, face masks, and hand sanitizer to our employees.

Assist with personal care - bathing, dressing, grooming.

Light housekeeping, meal prep, etc.

Transport client to appointments, daily errands, and other locations as necessary

Understanding of the Incident, Problem, Change, Configuration, Knowledge, and Request Management processes

Previously experience working within theITSMoperations of incident, problem, and/or change management processes

Skills:ITSM, Strong in ServiceNow, Testing, Good Management Skills, and Migration

OherITSMbusiness analyst/process needs as identified by management

Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design

Solid understanding of service management as it pertains to IT services

Experience with ServiceNow App Engine, NOW framework, Self-Service, Knowledge Management , Advanced Work Assignment, Flow Designer

Experience with ServiceNow App Engine, NOW framework, Self-Service, Knowledge Management

Manage the ServiceNow platform used to manage operations

Understand business requirements and implement technical requirements while working with standard design principles.

Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements.

Estimating development effort for requirements.