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Service Desk Specialist Jobs in Iowa

Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.

Are you looking for an exciting opportunity to join a dynamic team of Service Desk Specialists? We are looking for a motivated individual to join our team and provide exceptional customer service to our clients. As a Service Desk Specialist, you will be responsible for providing technical support and troubleshooting for our customers. If you have a passion for technology and customer service, this is the perfect job for you!

A Service Desk Specialist is responsible for providing technical support to customers and resolving their technical issues. They are the first point of contact for customers and must be able to troubleshoot and resolve technical issues quickly and efficiently.

What is Service Desk Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Microsoft Certified Professional (MCP) certification or equivalent experience

What is Service Desk Specialist Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Service Desk Specialist Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a help desk role

What is Service Desk Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and